Danaher Corporation Technical Customer Support II in Seattle, Washington
A wholly owned subsidiary of Danaher Corporation (NYSE: DHR), Sea-Bird Scientific (www.seabird.com) is headquartered in Bellevue, Washington. Sea-Bird Scientific is the world’s largest developer and manufacturer of products for the measurement of salinity, temperature, pressure, dissolved oxygen, fluorescence, nutrients and related oceanographic parameters in marine waters. We offer products to support best-in-class oceanography and climate science. We offer an entrepreneurial environment that is team-centered, customer-driven, quality-focused, and growth-oriented.
Working at Sea-Bird Scientific gives you access to a robust career development process and challenging stretch opportunities. Sea-Bird Scientific is proud to be one of Danaher's Water Quality companies (https://www.dhwaterquality.com/) . Through strong customer partnerships, the water platform advances the quality and delivery of water. Want to help us in this mission?
About the role:
The purpose of this position is to provide professional, timely and accurate support to all Internal and External Customers, for Sea-Bird Scientific products! The Customer Support II are the first point of contact for customers, providing a high level of technical support. The position is responsible for fielding of requests from clients on instrument use, troubleshooting, application, maintenance, and best practices.
This role is eligible for a hybrid work arrangement in which you can work part-time at the company location and part-time remotely from your home.
Answer incoming telephone, video calls and emails in a professional and courteous manner
Ability to troubleshoot mechanical, electronic issues as well as software and data issues
Formulate professional technical responses to incoming support requests via Email or Web form
Use scientific software to plot, process and evaluate customer data
Input customer questions, quality or warranty concerns and feedback into organizational database
Establish and maintain effective customer relationships
Optimally communicate in a variety of settings: one-on-one, small and large groups, or among diverse styles and position levels
Build and deliver solutions that meet customer needs
Provide hands-on job training to coworkers as needed
Participate in process improvement projects
Work additional hours, as needed, to support department and meet deadlines
Develop, maintain and use sophisticated knowledge about products and applications
Provide technical training to customers, representatives, and co-workers
Provide feedback to product managers, sales and engineering about product improvements
Provide support for R&D and Science related projects
Are you qualified:
Bachelor’s degree in a Science or Engineering-related field (Oceanography, Environmental Science, Physics, Chemistry, Engineering, or Computer/Data Science preferred)
Field experience with radiometry / radiometers highly preferred
In-depth knowledge of Microsoft Office
3-5 years’ experience in a customer service-related field preferred
Experience with oceanographic instrumentation or research cruises preferred
Must have a valid driver’s license and a good motor vehicle driving record
Basic knowledge of Windows network systems and serial communications protocols preferred
Experience with integrated systems, PLCs, or industrial applications a plus
Ability to read, analyze, and interpret and generate technical procedures
Ability to optimally present information and respond to questions from groups of managers, clients, and customers
Applied understanding of common scientific and engineering terminology
Multilingual skills a plus, particularly Mandarin
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and take care of several abstract and concrete variables
Integrate lessons learned, experiment to find new solutions, and readily tackle unfamiliar tasks
When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.
Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at email@example.com to request accommodation. If you’ve ever wondered what’s within you, there’s no better time to find out.