Danaher Corporation Field Application & Market Development Specialist in Seoul, South Korea
RESPONSIBILITIES The Field Applications Specialist is responsible for providing a broad range of pre- and post- sales support for a broad range of Mass Spectrometer (MS) products within a Sales territory and sample demonstration.Pre-Sales• Perform sample analysis and product demonstrations, and provide training and support for our sales team• Develop market-specific applications to become a technical expert and point of reference for internal and external customers• Represent the company at national and international meetings and events• Pro-actively develop strong and lasting relationships with our customers• Liaise with parent company in USA and global application Networks to ensure successful resolution of customer problems and questions and provide excellent customer service. Post-Sales• Deliver start-up applications training to customers in their laboratories and demonstrate proper operating procedures with SCIEX MS instrumentation.• Provide troubleshooting and application support to customers, both in-house and on-site as well as by e-mail and telephone• Provide in house customer training for overseas customers when required.• Involved in collaboration work with customers.• Attends technical training and scientific meetings to develop the tech and app skills.Key Competencies• Possess in-depth industry and technical knowledge in LC-MS/MS based analysis such as Food testing, Environmental testing, Pharmaceutical and Clinical research.• Good understanding of customer, applications and market trend.• Possess good presentation and communications skills in English.• Ability to travel to foreign countries required.REQUIREMENTS • Strong technical and significant laboratory and / or scientific background.• Strong problem solving and troubleshooting skills.• Effective communication skills to clearly articulate technical and product information to both internal and external customers.• Strong organization skills to manage multiple priorities make appointments, plan schedules and coordinate efforts with Sales Personnel as well as other Service and Support personnel.• Ability to communicate in a clear, concise, personable manner, and teach in one-on-one or small group situations.• Ability to perform independently and as part of a team.• Ability to instill customer satisfaction that is recognizable and valuable to the customer.
• Work at Daejeon / Chungcheong-do area.
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