Danaher Corporation Field Service Engineer, Korea in Seoul, South Korea
Beckman Coulter Life Sciences’ mission is to empower those seeking answers to life’s most important scientific and healthcare questions. With a legacy spanning 80+ years, we have long been a trusted partner to our customers, who are working to transform science and healthcare with the next groundbreaking discovery. As part of our team of more than 2,900 associates across 130 countries, you’ll help drive our vision of accelerating answers—and our commitment to excellence.
Beckman Coulter Life Sciences is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.
Position: Field Service Engineer (FSE)
Reports to: Service Manager
Customer Satisfaction in all aspects of the job. Increased throughput, decreased downtime, regular Preventive Maintenance, regular upgrades as deemed by Beckman Coulter technical staff. A clear advocate for the customer (internal and external) and a steward for the company
Call Closure - Using our computerized system, a FSE is responsible for closing service calls at time of completion. This action then prompts customer invoices, relieves inventory of parts used and ultimately leads to our objective of accurate reporting.
Drives a sense of urgency to ensure customer needs are addressed promptly and with an emphasis on a “first time fix”
Excellent follow-up skills to insure we exceed customer expectations, and close all outstanding issues
Strong communication and listening skills
Understands customer perception and the associated business impacts, and is commercially capable of resolving customer issues in a rapid fashion
Managing Call Escalations - ability to identify, own and track any issues with an account, according to call escalation procedure, to reach resolution.
Financial Management & Growth
Excellent sales ability measured by the attainment of revenue goal by individual and their District. This includes annual growth of Field Service Maintenance Agreements monthly base billing and the support of sales initiatives through lead generation.
Achieve annual revenue target with expected year-over-year growth
Manage individual expenses with on time monthly submission of expenses, signed, with receipt in time
Able to effectively price and position Service agreements on both existing and new equipment, taking into account expected costs to proactively manage profit margin
Leads by example to develop a robust continuous improvement culture
Assumes accountability around daily management and monthly KPI’s
Aggressively seeks out opportunities for improvement
Acts as a primary customer of DBS and leverages internal and external DBS expertise to map improvement plans and drive sustainable improvements
Sense of Urgency - Ability to prioritize daily activities and determine what requires immediate attention.
Strong Interpersonal and Communication skills - Ability to remain calm when dealing with difficult customers/peers and have strong communications skills both with internal associates and external customers. Ability to be professional at all times. Team orientated, positive attitude and motivator.
Ability to adapt - be flexible and understanding with change as it occurs regularly for a FSE throughout his/her day/week. Ability to think quickly and respond positively to those changes.
Willingness to travel up to 75% of the time
Education and/or Experience Requirement
Degree or equivalent in Mechanical / Electrical Engineering or Biomedical
3 + years of prior field service experience in related field is preferred
Highly computer literate
Strong deductive reasoning and problem-solving skills
Desirable knowledge of Flow Cytometry, Liquid Handlers and Centrifugation
Strong interpersonal and communication skills
When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.
Danaher is committed to a diverse and inclusive culture where everyone feels they belong and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why we’ll empower you to push the boundaries of what’s possible.
If you’ve ever wondered what’s within you, there’s no better time to find out.
As a Fortune 150 science and technology innovator, Danaher and its more than 20 operating companies share a relentless drive to improve on past success. That never-ending cycle of innovation has helped us beat the S&P 500 by more than 5,000% over the last 25 years. And as the functional team that supports our operating companies and the more than 59,000 people across Danaher’s global enterprise, Danaher Corporate sees innovation and continuous improvement as core to the work we do every day.
Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. To find out more, please visit https://www.danaher.com/
When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you’ve ever wondered what’s within you, there’s no better time to find out.