Danaher Corporation Field Service Engineer in Seoul, South Korea
The Service Engineer provides high quality service to ensure customer satisfaction; primary field service support in Korea; backup field service support in dealer; technical support to service engineers and inter-departmental parties. Further objectives include carrying out various service tasks and assignments, working with other engineers to form an efficient service team, handle escalated hard cases and ultimately assist the team in increasing service income and reducing costs.
Essential Jobs Functions:
Delivery quality service to meet with internal KPI requirements Attend service calls to carry out instrument installation, corrective maintenance, preventative maintenance, modifications, upgrades, inspections, safety tests, check-ups, and various field service related activities Attend urgent service calls to maintain the operation of critical accounts at off-hours Prepare and submit field service reports, expense report, on-duty reports, and various service related reports Inform service admin of the daily service calls and task arrangements for effective manpower management Manage on-hand inventories at a cost efficient level Monitor and track the on-hand inventory to achieve zero discrepancy Sell service contracts, parts and PM kits Use and maintain the tools and equipment according to quality requirements Follow the quality and safety requirements while performing service tasks Work with coworkers as an efficient team Support other engineers in a proactive manner Handle escalated service calls and gather necessary resources and support to tackle it Provide service support to activities and events organized by inter-departmental parties Conduct service training on responsible product lines Support new and/or additional product lines to cope with the development of the company Improve technical know-how and skill level in a proactive and continual way
Respond and reply to customer enquiry.
Essential Job Requirements:
Education – Degree or equivalent in Electronic Engineering & Medical Engineering
Previous Job Experiences (incl. seniority) and list of preferred companies if applicable- 12years experience would be preferable and diagnostics or medical device company experience would be beneficial.
English competencies- Fluent written and communication skill in English
Required Skill – Ability to prioritize service calls and tasks, report and solicit support on hard cases and effectively communicate with team members or customers cross functionally when handling enquiries. Demonstrate strong product knowledge and ultimately knowledge of the company’s organization and systems. Fluent in English.
Preferred Skills - Research, evaluate and recommend new products or equipment upgrades that will meet customer needs. Provide guidance and monitor the less experienced; check the quality of their work, handle conflicts and problems and help them resolve their problems.
Immunoassay and Chemistry analyzer experience would be grateful.
Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here.