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Danaher Corporation Key Account Manager KR in Seoul, South Korea

POSITION SUMMARY:

FAS position is responsible for driving the Technical and Scientific knowledge in day to day activities working closely with Commercial & Customer Care teams from Cepheid and Channel partners . It is a key position with emphasis on delivering the Commercial growth via technical commercial sales and channelizing the customer focus approach.

The role will focus on new assay growth and menu expansion, trainings and timely troubleshooting. This position takes ownership in driving the customer and enhances the experience in using Genexpert Instruments and Assays available on the platform.

ESSENTIAL JOB RESPONSIBILITIES:

  • Assists the Sales team from Cepheid and Channel Partners with pre- and post- sale technical activities with primary emphasis on growing the user base of diagnostic products.

  • Provides technical direction and support to customers & channel partner’s team on instrument operation, assay implementation, and maintenance of company products.

  • Establishes KPIs & metrics for function and successfully contributes to the revenue targets including menu expansion objective across the installed base.

  • Makes technical presentations, conducts & support product demonstrations for CP team and customers and support local product evaluations.

  • Works closely with Cepheid and CP Sales, Marketing, Technical Support and Service to identify and assess customer needs and provide high quality customer care.

  • Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.

  • Exercises judgement in selecting methods, techniques and evaluation criteria for obtaining results, shares best practices.

  • Support and encourage the proper use of the corporate reporting system and compliance with our core values

  • Ensure and control escalation processes and proactive action in handling critical situations

TRAINING RESPONSIBILITIES:

  • Complete all assigned and required training satisfactorily and on time

MINIMUM REQUIREMENTS:

Education and Experience:

  • Masters/PhD in Biology/Biotechnology/Clinical Microbiology

  • A minimum of 3 years in Molecular Diagnostics industry (3-5 year experience in Diagnostics is preferred)

  • Clinical Laboratory focus along with experience in molecular and microbiology techniques

  • Technical support and sales experience are must

  • Experience working with Channel partners is preferred.

  • Molecular Biology and RT PCR concepts understanding is must.

  • Must have experience working in the field as this role requires a high degree of travel

Knowledge and skills:

  • Knowledge of Cepheid’s diagnostic testing products and respective market

  • Excellent technical presentation skills for group and one-on-one presentations

  • Integrates with the sales team in planning and executing account strategies, numbers driven approach.

  • Networks with the scientific community to grow the business

  • Project Management

  • Demonstrated ability to successfully lead a group.

  • Excellent communication skills – both written and verbal

Other:

  • Ability to lift 16 Kg

  • Results driven and self-motivated with a demonstrated ability achieve measurable goals

  • Ability to travel up to 80% with overnight stays

  • Valid driving license

  • English proficiency required

  • Teamwork, autonomy, availability, organizational awareness.

When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you’ve ever wondered what’s within you, there’s no better time to find out.

Operating Company: Cepheid

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