Danaher Corporation Field Application Specialist-CE&Bio Pharma in Shanghai, China
To provide high-level applications and technical & product knowledge expertise to the sales process to facilitate competitive success.
To be a technical product champion through delivery of seminars, demonstrations & active participation in the selling process in cooperation with a sales representative
To provide technical support, training and advice to both existing and potential customers
Assisting with instrument installations by providing on-site customer training - instrument, software, reagents and consumables
Providing training to other SCIEX staff, on the application, installation, and operation of instrument systems
Identifing and communicating with customer for applications that may be developed and used on company’s systems
Maintaining the relationship with KOL (Key Opinion Leader), engage them be familiar with the new technologies and specific features of SCIEX’s Capillary Electrophoresis, which can help to enhance our branding throughout their influence within industry
Customer site standard demo, if applicable.
Lead by the supervisor and be responsible for staying current on competitive analyses, focus on providing the information of technology and customer requirement, which will help to develop solutions with supervisor.
This role is equally focused on driving excellence in customer applications & technical support for CE Produncts pre-sales process and training.
Interacts with SCIEX customers, field sales, sales managers, product marketing and technical support staff
Works closely with customers to identify market opportunities through development and commercialization of new applications on SCIEX systems
Accompanies Sales Representatives on sales calls in customers’ laboratories to provide technical and applications expertise in response to customer inquiries
Performs product demonstrations in the field
Supports conditional sales placements in the field through on-site visits and telephone communication
Provides start-up applications training to customers in their laboratories and demonstrates proper operating procedures with SCIEX CE instrumentation
Prepares and presents seminars to customers, potential customers and SCIEX employees as requested
Provides technical training to Sales Representatives and collaborates with them to develop technical selling strategies
Works in trade show booths to present SCIEX CE products and gather information
Plans and delivers user meetings in the field
Completes all administrative duties such as using RSD, completing expense reports, etc.
Attends technical training and scientific meetings to gather information on new trends, products and discoveries affecting SCIEX
EDUCATION / EXPERIENCE:
Master or above degree in Capillary Electrophoresis(CE), Biology, Analysis Chemistry, Microbiology or Biochemistry, or equivalent experience.
Strong technical knowledge and significant laboratory and/or scientific background in analytical chemistry using CE/HPLC/LC-MS (for example: 3-5 years of previous laboratory experience or PhD with 1-2 years post doc work)
Previous operation of CE systems or related instrumentation is highly desirable.
In-depth industry knowledge, good understanding of customer business, applications, and other needs.
Experience in presenting technical materials in written and verbal form.
Strong problem solving and troubleshooting skills.
Effective communication skills to clearly articulate technical and product information to both internal and external customers.
Strong organizational skills to manage multiple priorities, make appointments, plan schedules and coordinate efforts with Sales Personnel as well as other Service and Support personnel.
Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .