Job Information
Danaher Corporation Field Service Engineer in Shanghai, China
Job Title: Field Service Engineer
Location: Shanghai, Suzhou, Hangzhou, Beijing
Be part of something altogether life-changing
Working at Cytiva in the Life Sciences industry means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.
At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40 countries, Cytiva is a place where every day is a learning opportunity – so you can grow your career and expand your skills in the long term.
Cytiva is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.
What you’ll do
1.Provide high level technical support to customers including installation, commissioning, maintenance, troubleshooting and necessary trainings in the service areas for equipment.
2.Manage territory service activity and ensure high quality service to meet company measurements (service KPIs), and service business target.
3.Maintain high customer satisfaction (NPS) in the field service work.
4.Help driving market penetration and contract capture rate, providing service contract to fulfill customer need.
5.Coach and help other team members to improve whole team service capabilities.
Who you are
1.Bachelor's degree or above. Must be English proficiency (CET-4 or above).
2.Majored in Biomedical engineering, Computer, Electronic, Automation, etc
3.1-3 years or above working experience. Life Sciences application and equipment service-related preferred.
4.High integrity & discipline. Capability of working under customer pressure and travel.
5.Excellent communication & presentation skill, strong interpersonal skill. Business acumen preferred.
When you join us, you’ll also be joining Danaher’s global organization, where 68,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.
Danaher is committed to a diverse and inclusive culture where everyone feels they belong and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why we’ll empower you to push the boundaries of what’s possible.
When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you’ve ever wondered what’s within you, there’s no better time to find out.