Danaher Corporation Scientific Support Specialist in Shanghai, China
Help us improve access to life-changing therapies that can transform human health
We are Cytiva, a global provider of technologies and services that advance and accelerate the development and manufacture of therapeutics. Formerly part of GE Healthcare, we have a rich heritage tracing back hundreds of years, and a fresh beginning since 2020.
Our customers undertake life-saving activities. These range from fundamental biological research to developing innovative vaccines, biologic drugs, and novel cell and gene therapies. Our job is to supply the tools and services - the pots, pans, soups and sauces - they need to work better, faster and safer, leading to better patient outcomes.
What you’ll do
Pick up phone call, record call information, define customer enquiry and provide solutions. Solve product related technical issues from customers effectively then close case. If not, assign call to related modalities and tracing.
Check public mailbox daily, handle customer enquiry and process quality control.
Support business in quotation issue, leads dispatching and tracing. SFDC data maintenance and updating.
Regular dashboard collection and publish.
Technical support FAQ updating, share and learn in group. Frequently communicate with modalities to update product technical problems.
Who you are
Master’ s degree or above in Biology or chemistry, prefer molecular biology, cellular biology related research background.
Minimum 2 years of technical experience in biomedical engineering, medical physicists, bioprocess development or life sciences field.
Preference will be given to those with above 2 years’ experience in protein purification, cell culture and experiences with using Cytiva’s product.
Quick learner, clear thinker with excellent communication expression ability.
Good team worker, self-thinking and problem solver.
Great patience, responsibility and professional dedication.
Great listening, speaking and writing ability in Mandarin and English. Skilled in computer and office software.
Who we are
Whatever your role, we bring purpose and challenge into our everyday work. If you are driven to make the world a better place thanks to science and medicine, you’ll feel right at home here. If you’re flexible, curious and relentless, you’ll belong. If you are excited about a global culture, this can be the place to further your career.
Want to know more? Experience life at Cytiva on our Careers website, Instagram channel and LinkedIn page!
Cytiva is a 3.3 billion USD global life sciences leader with nearly 7000 associates across 40 countries who are dedicated to our mission to advance and accelerate therapeutics. As a trusted partner to customers that range in scale and scope, Cytiva brings efficiencies to research and manufacturing workflows, ensuring the development, manufacture and delivery of transformative medicines to patients.
Cytiva is part of the Danaher family of companies, a global science and technology innovator committed to helping customers solve complex challenges and improving quality of life around the world.
Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here.