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Danaher Corporation Telemarketing Specialist in Shanghai, China

POSITION TITLE: Telemarketing Specialist, China

REPORTS TO: Call Center Supervisor

FUNCTION: This position responsible for inbound and outbound telemarketing lead generation, online inquiry service and related leads management.

BASIC PURPOSE OF THIS POSITION:

This position responsible for conducting inbound and outbound lead generation.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The incumbent will also be responsible for, but not limited to the following duties:

  • Execute daily outbound calls to campaign members according to campaign requirement within the established deadlines

  • Qualify inbound inquiry that comes from inbound calls, online chat, wechat chat, form summiting

  • Enter and / or update records in SFDC system and maintain the database

  • Distribute leads to sales reps according to sales territory map accurately and timely

  • Achieve targets of the role with respect to the number of calls, connections, quality, and leads generated

  • Build and maintain positive relationships with customers and internally with the sales team and other departments

  • Participate in weekly review meetings with the team and Marketing Manager

This description is a summary of principle responsibilities and is not intended to include all duties may be assigned.

WORKING RELATIONSHIPS AND CONTACTS:

  • External contacts for this position include Customers/Dealers, KOLs

  • Internal contacts include call center team, marketing teams, product managers, sales, service, IT

SUPERVISION RECEIVED AND GIVEN:

The incumbent of this position is responsible for his/her own work. Only new work is reviewed before issue, all other work is handled independently, reporting status to managers/supervisor. Some work requires analysis and use of initiative and independent judgment, but most assignments are specific and well defined.

ESSENTIAL QUALIFICATIONS:

EDUCATION & SKILLS:

  • Bachelor’s degree or above

  • Life Sciences / Medical / Industry Major preferred

  • Medium level English skills in speaking, reading and writing

  • Standard mandarin and good tone of speaking

WORKING EXPERIENCE:

  • At least 2 year working experience in tele MKT / Sales functions. Instrument, medical device and life science industry background is preferred

FUNCTIONAL COMPETENCIES:

This position also requires:

  • Ability to call new and prospective customers

  • Excellent at build good relationship with customers

  • Strong communication sense and skill to all levels

  • Produces clear, understandable documentation geared for all audiences

  • Strong motivation and initiative in making progress, goal oriented

  • Passionate, open minded, customer oriented, patient, high credibility & ownership

TRAVEL REQUIREMENTS:

This position does not require business traveling.

WORK ENVIRONMENT:

This position functions in a general office environment.

ate

When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you’ve ever wondered what’s within you, there’s no better time to find out.

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