Danaher Corporation Service Inside Sales in Shinjuku-ku, Japan
Pall is seeking a talented & dynamic individual to fill the position of Inside Sales Representative in Japan. This is an exciting opportunity to join a fast-growing organization. The incumbent will be responsible for retaining, supporting and growing the commercial service business in selected regions.
Essential Job Functions:• Drive improvement in service contract business including timeliness of renewals, warranty conversion, and selling new services. Serve as a point of contact to customers, sales, engineers and supplier with the objective of retaining growing business.• As necessary, provide customers with all necessary information in order to facilitate the service agreement transactions.• Direct sales of contracts, including pricing and proposals. Work closely with Service Management and supplier to identify opportunities, provide leads, and add service agreements. Provide leads to Service Management and Outside Service Sales by leveraging customer purchasing trends on service/supplies/parts.• Service campaign development – identify opportunities for inbound and outbound campaigns, early renewal incentive programs, customer loyalty programs, etc.• Contact and convert customers to supplemental warranties upon labor warranty expiration. Developing materials for use by Field Service Engineers to facilitate an increase in supplemental warranties.• Develop process and materials for converting customers from supplemental warranty to full service maintenance agreements.• Proposal generation for new and existing customers.• Process service agreements and one-time service billings.• Assist customers with enquiries or issues concerning their contracts and billings.• Timely follow up and feedback provided for all customer issues.• Maintain effective communication with customers, sales and service to ensure accurate billing and contract renewal.• Collaborate with Legal and Finance on contract term negotiations.• Contributes to team effort by accomplishing related results as needed.• Assigned specific offline projects and daily operations activities.
Minimum Qualifications:• Prior telemarketing/inside sales and customer service experience is a plus• Experience communicating value propositions is a plus• Experience using customer database and selling tools is a plus• All of the above in a business-to-business capital goods environment, in a value creation and share capturing selling environment is a plus• PC skills (Microsoft Office in particular)
• Fluent in Japanese and upper business level of English
Position Competencies:• Basic understanding of revenue, profit, and margin• Strong interpersonal communication• Strong communication, interpersonal, listening, and business acumen skills. Team Player.• Strong PC skills, Microsoft Office skills - specifically Microsoft Excel and PowerPoint• Excellent sales ability• Self-starter that can work independently and take action with a focus on continuous improvement• Results oriented - able to clearly separate effort from results. Must possess the ability to quickly gather data, identify trends/issues, clearly communicate next steps and aggressively follow-up to ensure that opportunities are closed.• Must be self-driven and willing to take the initiative to respond to and/or address challenging situations.
Other Requirements:• To work safely and to comply with the company’s health, safety and environmental (HSE) policies and procedures.
Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .