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Danaher Corporation CS Manager SEA - Pall Life Sciences in Singapore, Singapore

Find what drives you on a team with a more than 70-year history of discovery, determination, and innovation. As a global leader in high-tech filtration, separation, and purification, Pall Corporation thrives on helping our customers protect people. Our products serve a wide range of markets, so if your interests lie along the spectrum of Life Sciences to Industrial, you’ll find a rewarding role here. For the exponentially curious, Pall is a place you can thrive and amplify your impact on the world.

Pall is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.

The Opportunity

The Customer Service Manager is responsible for the Operational direction of the consolidated Pall Life Sciences Commercial Operation for SEA with staff located in the SEA region. This position is driving the continuous improvement of the Customer Service (CS) / Buyer organization to maximize organizational and process efficiency and thus accelerating growth regionally for SEA but also contributing to global improvement and growth.

Job Responsibilities

  • Take overall responsibility for Customer Service Organization of SEA and develop a functional team structure by using collaborative effects across national borders.

  • Align organization to Asia Pall LS and Danaher Objectives & ensure compliance with Asia/ global procedures and processes as well as global and local statutory requirements (such as VAT and trade compliance).

  • Run regular staff meetings & identify issues, ensuring appropriate resources are identified to resolve those issues.

  • Drive Operational Excellence in line with Danaher Business System (DBS) : Ensure KPIs are measured and reported (including, but not limited to the Visual Daily Management targets, backlog monitoring, accuracy, issue follow-up and Requested Goods Issue (RGI) process).

  • Facilitate or lead process improvements using DBS tools (Problem Solving Process, Transactional Process Improvement).

  • Provide direction, leadership and support for the CS, buyer, planner organization in SEA and relevant staff.

  • Lead customer T&Cs, call off and consignment stock.

  • Supporting Sales by maintenance of final approved price lists and contracts in the ERP system, provided by Sales.

  • Support of Sales in roll-out price rises and surcharges per management instruction.

  • Run routine communications with customers.

Requirements

  • Bachelor’s degree with Minimum experience of 3+ years in relevant field.

  • Experience in Supervisory/management experience in operational roles (commercial, customer service, supply chain, warehouse) with significant experience to draw upon in this role.

  • Effective communicator (verbal and written) and ability to implement dynamic, participant-centered training

  • Strong command of Microsoft Office products such as namely PowerPoint, Excel, Word, Visio etc. as well as SAP, QlikView and Celonis.

If you have a customer service background with hunger to grow with a rapidly growing business, Look no further! Come and join us!

When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you’ve ever wondered what’s within you, there’s no better time to find out.

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