Danaher Corporation Application Engineer in Solihull, United Kingdom
Esko is seeking an Application Engineer for the EMEA team.
As an Application Engineer, you are the customer’s expert for starting and further developing Esko solutions! A customer’s advocate internally and an Esko advocate externally, you stand by our customers in their training needs, ensuring an effortless onboarding software experience.
Esko helps printing and packaging companies across the world, reducing time, effort, cost, complexity and errors. We do this by providing hardware and software for prepress, packaging design (ArtiosCAD), virtual prototyping, workflow automation (Automation Engine), packaging management (WebCenter) and colorimetry management and a set of graphic arts professions.
If you are looking for an opportunity to help colleagues and customers to grow, with access to some of the most experienced packaging industry experts in your own team, then being part of our Esko software experts could be right up your street. Even home-based around the EMEA region, we want you to feel part of a brilliant team and a caring organization that values your ideas and input.
But most of all, we recognize that creating a culture rooted in Diversity and Inclusion is an ongoing journey. Our deeply embedded commitment to continuous improvement reminds us that we can keep learning, keep improving and keep striving for better. And we would love to have you on this journey with us! Apply today.
What does a day as an Application Engineer look like?
It’s 8:30 am and you start travelling to your customer (today it’s a label converter). The customer has just bought Esko software (Automation Engine) and is keen to get it up and running as soon as possible.
After a quick coffee with the customer, it’s time to get the software installed on the customer’s servers, after a short alignment with the customer’s IT folks, the installation starts.
After lunch, it’s your job to get the future champion users trained to a level where they can use the software on their own. From your preparation, you know the needs of the customer, and you have a clear idea of how to train them with explaining basic concepts of the software, functionalities, practices.
Then you’ll start developing with the champions the required configuration and workflows leveraging your experience with best practices. At each customer this will be a new challenge, and you’ll use much more of the Esko product portfolio. Helping customers is what you enjoy the most in your role!
Our Application Engineers are an essential part of getting our customers up and running with our solutions, with their passion and know-how of Esko software as they dazzle the customer with their technical ability to train and configure even the most daring challenges in no time.
Owning the project on behalf of the customer is so important to you, as you are the face and voice of the customer within Esko. Getting the customer trained and involved during the training and the configuration is part of your natural empathy for customers. You’ll also love to learn, because this industry doesn’t stand still, so plugging in to the latest trends and mastering the newest technologies are just as important.
Each Application Engineer is part of a customer-centric team of regional experts, looking after Subject Matter Experts to enterprise customers within the territory. By giving the customer the best and most efficient onboarding experience, the Application Engineers helps Esko build a trusted partnership with the customer, whilst helping the customer to get the best value they can from the software.
Critical Success Factors for the Ideal Candidate Profile are:
Good communicator with the ability to present and to teach.
Flexible in travel and finding solutions.
Empathy for other people (colleagues and suppliers as well as customers!)
Proactive to the problem at hand, as well as challenging how we eliminate problems in future!
Excellent listening skills and ability to interpret customer needs and manage customer expectations.
Fluency in English and one or more of the following languages: German, French, Dutch / Flemish, Spanish, Italian (fluent or native speaker level).
On occasions, you may be expected to help colleagues in handling software support cases.
Your Education and/or Background Experience will have:
Experience in problem solving, and a quick learner and IT competency.
Analytical mindset, with a calm, methodical approach to problem solving.
Direct experience handling complex technical issues with customers and/or suppliers.
EITHER 2+ years of experience in prepress for packaging, workflow administrator for prepress automation systems or Esko software (Automation Engine, WebCenter.)
AND/OR Formal qualification in print/prepress (also in similar businesses like commercial printing.)
If you’ve read the job description and are worried that you don’t have every box ticked, that’s still OK, you can still drop us a line to talk about why you think you’re just right for this role.
What you can expect from Esko:
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. We welcome every voice and are committed to building a truly inclusive environment where your differences are not just welcomed; they are celebrated. We’re building a best-in-class experience for our employees and are always identifying opportunities to encourage our team to be their authentic selves. Personal development opportunities or professional stretch assignments, you can expect Esko to support you!
Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .