Danaher Corporation NGS Field Application Scientist - Mid-Atlantic - Remote in South San Francisco, California
Employment Status: Exempt
The NGS Application Scientist will provide technical field support for IDT’s xGen/NGS customers, regarding product design and end use. This position will assist Sales to identify, convert and support potential/existing customers. This position will also collaborate with internal departments to prioritize customer requirements for future NGS product development activities.
The ideal candidate will have 3-5 years of hands-on NGS Workflow Experience.
Provides technical field support for IDT NGS customers, including experimental design and troubleshooting
Represents IDT’s products to molecular biology community at large, including presentations of established technologies at industry trade shows
Collaborates with Product Management, Applications Support, Customer Care and Sales to identify key customer requirements for future product development efforts
Works closely with Marketing and Sales to ensure the value of the NGS product line is communicated clearly and effectively to customers
Maintains strong working relationships within Research, Manufacturing, Marketing, Product Management and Product Development, Customer Support and Sales
Maintains positive existing key customer interactions by providing support on new emerging NGS applications in which xGen products may be employed
Retains knowledge base via literature and personal communications with newer trends in the NGS field
Ensure customer is setup for success in ‘bake-off’
Partner with potential customers in their evaluations (or proof-of-principle studies) of IDT products by reviewing /walking through data
Ensure customers scale as planned
Troubleshoot technical challenges to provide ‘white-glove’ support as customers use products
Demonstrates behavior consistent with the Integrated DNA Technologies Core Values.
Performs other duties as assigned.
Bachelor’s degree (in Molecular Biology, Biochemistry, Genetics, Biology, Chemistry, Bioinformatics) or equivalent experience with demonstrated performance required
Master’s degree or PhD (in Molecular Biology, Biochemistry, Genetics, Biology, Chemistry, Bioinformatics) preferred
Minimum of five years of experimental design and troubleshooting required
Expert background in NGS bench techniques (library prep and enrichment) required
Previous hands-on experience with qPCR and NGS technologies required
Other Job Qualifications:
Extreme craving to learn more applications and techniques in NGS workflows
Ability to cultivate and maintain cross-functional relationships within a larger organization
Self-motivated and driven
High Customer Satisfaction Level Drive
Strong organizational and presentation skills
Superior communication skills, both oral and written
Adaptability to performing a variety of duties, often changing from one task to another without loss of efficiency or composure.
Ability to maintain both a high standard of courtesy and cooperation in dealing with co-workers.
Adaptability to accepting responsibility for the direction, control or planning of an activity
Present scientific data generated from R&D or other customers that technically position the products
Provide technical consultation to sales specialist
What We Offer:
Generous Paid Time Off Accruals
16 Hours PAID Volunteer Time Off
10 Paid Holidays
Up to eight (8) weeks of 100% paid parental leave to eligible U.S. associates
401(k) with Company Match
Medical, Dental, and Vision Insurance Options
Integrated DNA Technologies (IDT) conducts drug screens and background checks on applicants who accept employment offers.
Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here.