Danaher Corporation Field Service Engineer- St Louis, MO in St. Louis, Missouri
As a global leader in mass spectrometry and capillary electrophoresis, SCIEX delivers solutions for precision detection and quantification of molecules to help protect and advance the wellness and safety of all. Because of our 50 years of groundbreaking innovation, our customers can quickly respond to environmental hazards, better understand biomarkers relevant to disease, improve patient care in the clinic, bring relevant drugs to market faster, and keep food healthier and safer. At SCIEX, you’ll find a rewarding role that amplifies your impact on the world and helps you realize life’s potential. SCIEX is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives. Are you looking to use your knowledge and experience to help develop future FSE's to meet critical customer demand? The Field Service Engineer is responsible to maintain, install and repair Sciex products at both internal and external customer sites, including strategic accounts. This position works independently to resolve all assigned customer and technical issues. Partners with Sales and Service management to drive customer satisfaction and business objectives. Mentors and develops staff members on more sophisticated instrumentation and complex workflows. Primary Responsibilities
Completes and successfully pass assigned training tasks on assigned products and responsibilities
Deep knowledge of Sciex and OEM products
Experienced and proficient in performing high quality installation, repair and maintenance on mass spectrometers, HPLC and/or capillary electrophoresis instrumentation with a solid understanding of Sciex or competitive products including applications and software workflows
Performs qualifications services and customer training.
Troubleshoots and resolves difficult service situations both within assigned accounts as well as across the district/region
Completes administration duties (logging service activities, expense reporting, inventory, etc.)
Assist District/Process Manager with leading technical discussions for regional critical issues
Assists the District Manager with special projects, identifying resources and training needs, and filling in for the DM as needed.
Education and/or Work Experience Requirements:
Associate’s degree (A.S./A.A.S) or Bachelor's degree (B.S./B.A.) in Life Sciences, Chemistry, Engineering or equivalent experience (i.e. Military Certificates in electronics or avionics)
Prior experience using and/or servicing mass spectrometry, capillary electrophoresis or related scientific instruments is beneficial but not required
5+ years’ experience as a field service engineer
Experienced in troubleshooting and follow problem-solving procedures
Excellent verbal and written communication and interpersonal skills
Proficient knowledge of electrical and electro-mechanical technology and all required safety protocols
Ability and willingness to lift up to 50 lbs
Requires ability to walk, climb, stand, carry materials, stoop, kneel, and bend at waist
Exposed to seasonal weather based on geographic region
Domestic/International travel by vehicle or airplane, with up to 50% overnight travel may be required
Maintain a valid Driver's License
Meet Vendor Credentialing requirements
Participate in Problem Solving Processes & Kaizens
At Sciex we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. When the Field Service Engineer is not required to be onsite at our customer sites, this position is eligible for a remote work arrangement in which you can work remotely from your home.
When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.
Given the essential job duties of this position, the employee is required to be fully vaccinated against COVID-19 as a condition of employment, subject to reasonable accommodation and applicable law.
Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at firstname.lastname@example.org to request accommodation. If you’ve ever wondered what’s within you, there’s no better time to find out.