Danaher Corporation Global Process Manager (GBO) in Sunnyvale, California
The Global Process Manager is responsible for facilitating alignment and documenting best practices for key functions in Global Business Operations Quote to Cash value stream. The Global Process Manager will work with Regional functional leaders to document, recommend changes, and implement alignment with the goal of improving quality and reducing cost. This role reports to the Sr. Director Process Governance and the scope is global in nature but works closely with regional leaders for strategy and implementation.
Essential job responsibilities:
Evaluate existing business processes
Establish KPIs for standard methodologies & drive toward optimization
Work with GPG analysts to build dashboards to measure efficiency.
Build documentation outlining QTC policies and standard work.
Identify potential gaps in procedure and quantify the risk.
Work with the Global Revenue Quality team to create countermeasures.
Lead all aspects of the process improvement implementation by working with managers, team members and other employees to ensure that the plan is clear and can be applied quickly and efficiently.
Work closely with the GBO DBSL to create a Kaizen roadmap. Recommend & participate in Kaizens.
Benchmark and incorporate standard methodologies from other Danaher locations.
Be an active Leader in staff meetings, PD, and Daily Management reviews (as appropriate)
Lead key critical initiatives, track project breakthroughs and deliverable adherence.
Assists Global Business Operations leadership with various related project and tasks
Education or Experience:
Bachelor's degree with 8+ years of work experience in Operational Excellence/Continuous Improvement or related field, OR
Master's degree in field with 6+ years of related work experience
Mastery of DBS or TPS Fundamentals preferred; proficiency using lean tools and applying lean principles is required
Practitioner experience in functions/areas supporting Business Operations required
Project Management experience a must – certification a plus
Prior experience in medical device, life science or other highly regulated industry is preferred (with a working knowledge of corresponding regulations)
Knowledge, Skills, and Abilities:
Excellent English communicator via phone/webcam, email, presentation, and face-to-face.
Strong people leader
Outstanding organizational and interpersonal skills; ability to work and influence all levels of the organization from Senior Leaders, Functional Leaders, to project managers and practitioners in all functional areas
Proven process improvement and change management skills
In-depth experience with Microsoft Office (MS Excel, Word, PowerPoint, Visio, others)
Excellent customer relationship management, customer oriented
Effective coaching and mentoring skills
Understanding QTC value chain and ability to develop process
Presents projects, findings and analysis to management and executive levels
Metrics and results oriented with a continuous improvement mindset
Ability to champion DBS and develop and install best practices across diverse business environments
Ability and flexibility to work with cross-functional teams globally
Independence and good judgment, positive attitude, and an innovative spirit
Travel: estimated at 10% to 40%
Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .