Danaher Corporation Service Administrator in Sydney, Australia
Danaher Company Description
Leica Microsystems is a world leader in microscopes and scientific instruments. Founded as a family business in the nineteenth century, the company’s history was marked by unparalleled innovation on its way to becoming a global enterprise. Leica Microsystems has operated in Australia for over 50 years. Our friendly national team works together to offer state-of-the-art reliable and flexible solutions to meet our customers’ needs and to provide unparalleled customer service. Our common goal is to be the best in the business. Leica Microsystems, Australia/New Zealand, takes pride in offering the highest quality scientific equipment, but also the highest level of service support for its customers.
Responsible for the day-to-day handling of customer service inquiries, working with the Field Service Team and the Sales Team to ensure customers receive timely and quality service.
Support the growth in service revenue and orders and radically improve the customer experience. Ensure unity via seamless inter-department collaboration.
The Service Administrator acts as the point of contact between the customers and Field Service Engineers/Service Agents. Service activities are tracked and managed through Service Orders raised and processed by Service Admin.
As a Service Admin, you will be responsible for but are not limited to: * Handle customer enquiries (phone, email etc.) including obtaining purchase orders when required * Create & release service jobs via SAP and through Mobile Service or any service tool that is implemented * Process completed jobs and handle any associated processing errors * Process spare part requests from Service Engineers & Agents * Process Customs Declaration forms for goods returned to the BU & follow up with the BU on the status of repairs & close off the job as required e.g. replacement, return or credit * The scheduling of preventative and reactive maintenance visits and service engineer dispatch * Quotation generation for service work and expiring warranty * Monthly tracking and renewal of expiring service contracts * Stock reconciliation * Monitoring service cases and weekly reporting *Other responsibilities: * * Work with the National Service Manager on continuously improving service processes * Assist with inventory reduction * Weekly - service sales funnel listing of opportunities and corresponding probabilities * Strategic accounts management * Service contract renewals * Drafting of contract proposals * Notification management
A successful candidate will possess: * Experience in Service Administration and customer care process flows * Strong communication skills with service sales-ability * Proven organisational skills and the ability to multi task * High attention to detail * Ability to work to tight deadlines and energetic * Ability to work in a very high paced environment * Ability to prioritise and plan * A sense of urgency * Highly proficient in Microsoft Excel and SAP * Customer satisfaction focussed Highly Desirable: * Knowledge of SAP * Knowledge in Salesforce.com * Experience in Work Scheduling * Knowledge of Lotus Notes * Knowledge in the Lifesciences/Medical industry To Apply:
Leica Microsystems is committed to attracting and retaining the most highly qualified candidates available. We firmly believe that our employees drive the success of the company. With success in mind as the ultimate goal, we strive to create and provide an environment that offers challenging, stimulating and financially rewarding opportunities.
If you are seeking a new challenge where your performance and contribution is valued, and the role aligns with your next career move, we would love to hear from you.
Danaher Corporation Overview
Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 67,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $18.3B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,200% over 20 years. At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
Organization: Leica Microsystems
Job Function: Customer Support
Primary Location: Asia Pacific-Asia Pacific Rim-Australia-New South Wales-Sydney
Req ID: COR001115