Danaher Corporation Aquatic Informatics - Senior Manager - Professional Services (Remote, On-site, or Hybrid) in Syracuse, New York
A wholly owned subsidiary of Danaher Corporation (NYSE: DHR), Aquatic Informatics (https://aquaticinformatics.com/) is a mission-driven software company that organizes the world’s water data to make it accessible and useful. We provide software solutions that address critical water data management, analytics, and compliance challenges for the rapidly growing water industry. Water monitoring agencies worldwide trust us to acquire, process, model, and publish water information in real time. We offer a full range of solutions, from standalone software packages for individual users, hosted software services, and enterprise-wide national systems. We serve over 1,000 municipal, federal, state/provincial, hydropower, mining, academic, and consulting organizations in over 60 countries that collect, manage, and process large volumes of water data.
Aquatic Informatics is headquartered in Vancouver, Canada and has offices in the US and Australia. We value independent thinking, initiative, teamwork, a relentless pursuit of quality, a playful spirit, and a sense of humor. We like smart people – IQ and EQ – who care about the environment and want to do good in the world. If you want a meaningful role with a company that is making a real difference in one of the most important resources in the world: water, then join our energetic growing team! Help us revolutionize an industry! Aquatic Informatics is proud to be one of Danaher's Water Quality companies.
If you want to jump into a pivotal role in a team, then this position at a fast-growing company will be perfect for you. Join our energetic growing team and help revolutionize an industry by delivering a best-in-class customer experience!
About the Opportunity
The Professional Services Senior Manager is responsible for the successful packaging and delivery of all customer projects. This position leads the Professional Services team and is accountable for ensuring the team achieves targets for billable utilization, customer satisfaction and on-time delivery.
Reporting to the Senior Director of Customer Success, lead a team of Software Configuration Analysts.
Establish and maintain a delivery methodology for scaling projects across different products and segmentations.
Provide a point of escalation for Customer concerns regarding project delivery.
Develop professional service resources and ensure adequate skillsets to meet the demands of the market.
Build, develop and retain high performing teams that lead positive contributions throughout the company
Ensure all provisioning activities including fulfillment are performed within a timely manner
Am I qualified?
Post-secondary degree in Computer Science with formal grounding in software or the equivalent combination of business/technical education & experience
5+ years of experience leading a professional services team and with a subscription-based business model, delivering on-premises and SaaS solutions preferred
Excellent presentation skills; clear customer focus; excellent organizational skills; effective team player
Dedication to keeping up to date with current trends and best practices in Project Management (PMP) or similar designation is an asset
Demonstrated experience building and scaling a professional services business with accountability for financial targets.
Travel as required for key engagements, but expectation is no more than 1 week per quarter
The pay range for this role is $93,500 - 120,000 USD annually. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in Colorado. This range may be modified in the future.
When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you’ve ever wondered what’s within you, there’s no better time to find out.