Job Information
Danaher Corporation Technical Support Applications Scientist in Taipei City, Taiwan
JOB SUMMARY:
Molecular Devices seeks a qualified candidate with significant Life Sciences instrumentation, software, and applications experience to join the Scientific Technical Support team in the Asia region. The successful candidate has expertise performing technical problem solving on scientific instrument hardware, software, as well as cell-based applications. The candidate must be a quick learner and exhibit a passion for customer support on the array of industry leading Molecular Devices products.
The role is responsible for daily interactions with our external and internal customers, primarily by phone, e-mail, and WebEx (or similar). This role will be responsible for updating and maintaining the Customer Relationship Management (CRM) database with a summary of the incident and actions taken.
The expectation is that the Technical Support Application Scientist is fully integrated into a dynamic environment supporting existing and newly released products, working with a cross-functional team including Product Support Engineers, Field Applications Scientists, Sales Representatives, Marketing, Product Development, and Operations.
KEY RESPONSBILITIES:
Provide daily scientific, technical, and applications support on an array of Molecular Devices products
Participate in trainings on both new and existing supported products
Perform technical problem solving on hardware, software, and cell-based assays, working with available company resources and escalating issues as needed
Communicate with our customers using phone, email, and WebEx (or similar).
Update and maintain the Customer Relationship Management (CRM) database (SalesForce/ServiceMax) with relevant case information
Create and maintain Knowledge Base articles and Technical Notes
Participate in continuous improvement activities using Danaher Business System tools
Work with cross-functional teams to ensure supportability of new product releases
Support customers in China, Taiwan, Hong Kong, Macau, Singapore, and SEA.
QUALIFICATIONS:
MS/Ph.D in Biochemistry, Cell Biology, Molecular Biology, Bioengineering or related field with 4+ years of laboratory experience
Have thorough knowledge of cell-based assay techniques
Experience in analyzing complex data, troubleshooting hardware and software issues and be an independent problem solver
Excellent verbal and written communication skills
Results driven, has track record for delivering results, and takes ownership of actions
Embraces and thrives on challenge
Passion for continuous improvement
Proficient at promoting products and services
Customer Service oriented, with a high sense of urgency
Fluency (written and oral) in Mandarin and English.
Hands-on experience with Molecular Devices’ products, associated reagents, and data acquisition and analysis software is highly desirable
Familiarity with modern methods of drug discovery, computer networking, and lab automation is a plus.
When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you’ve ever wondered what’s within you, there’s no better time to find out.