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Danaher Corporation Aquatic Informatics - Software Configuration Analyst in Tewksbury, Massachusetts

About Aquatic Informatics

A wholly-owned subsidiary of the Water Platform of Danaher Corporation (NYSE: DHR), Aquatic Informatics (https://aquaticinformatics.com/) is a mission-driven software company that organizes the world’s water data to make it accessible and useful. We provide software solutions that address critical water data management, analytics, and compliance challenges for the rapidly growing water industry. Water monitoring agencies worldwide trust us to acquire, process, model and publish water information in real-time. We offer a full range of solutions, from standalone software packages for individual users, hosted software services, and enterprise-wide national systems. We serve over 1,000 municipal, federal, state/provincial, hydropower, mining, academic, and consulting organizations in over 60 countries that collect, manage, and process large volumes of water data.

Aquatic Informatics is headquartered in Vancouver, Canada, and has offices in the US and Australia. We value independent thinking, initiative, teamwork, a steadfast pursuit of quality, a playful spirit, and a sense of humor. We like smart people – IQ and EQ – who care about the environment and want to do good in the world.

If you want a meaningful role with a company that is making a real difference in one of the most important resources in the world: water, then join our energetic growing team! Help us revolutionize an industry!

About the Position

The Software Configuration Analyst is a key member of the Customer Success team responsible for leading the implementation of Aquatic Informatics’ products. This person will work with Project Planners and Project Managers to effectively deliver software services that meet customer expectations in an accurate and timely manner. You may take part in evaluating customer-provided data and workflows in order to provide best-in-class solutions to customers. This is a remote opportunity.

  • Engage directly with customers that have purchased Aquatic Informatics’ professional services for implementation of the Hach WIMS Software.

  • Analyze and document specific customer needs, including managing expectations to the defined scope of work

  • Map customers' processes to the applicable standard software process flows

  • Configure databases including variables, calculations, reports, and data entry forms and install data management software

  • Ensure that the provided solution and loaded data meets quality standards, providing QA assistance prior to launch of the solution and post-implementation

  • Contribute to the ongoing improvement of how customers are configured and trained during their Hach WIMS implementation.

  • Are you Qualified?

  • Post-secondary degree in Computer Science, Science, Business or a related field; or the equivalent combination of business/technical education & experience required

  • Able to work with minimal direction or guidance.

  • High level of proficiency in Excel and SQL (experience writing SQL queries), specifically related to the manipulation of data required

  • Previous experience in a customer-facing role required (technical roles preferred)

  • Shown success learning quickly, setting work priorities, multi-tasking, and balancing varying demands

  • Strong analytical, communication, and presentation skills

  • Knowledge of municipal and industrial Water or Wastewater processes would be strongly preferred. Previous experience implementing software and with the Hach WIMS preferred.

  • The salary range for this role is USD $50 - 75K. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in Colorado. This range may be modified in the future. #REMOTE

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, and 401(k) to eligible employees. You can apply for this role through the Careers Page at https://jobs.danaher.com/global/en/ (or through the Workday “Find Jobs” function if you are a current employee)

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here.

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When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation. If you’ve ever wondered what’s within you, there’s no better time to find out.