Danaher Corporation CRM Junior Developer in Torrance, California
Danaher Company Description
Phenomenex is a global technology leader committed to developing novel analytical chemistry solutions that solve the separation and purification challenges of researchers in industrial, clinical, government and academic laboratories. From drug discovery and pharmaceutical development to food safety and environmental analysis, Phenomenex chromatography products, technical services and chemical reference standards accelerate science and help researchers improve global health and well-being.
Selected by the Wall Street Journal as an "Exceptional Workplace," Phenomenex is defined by its passionate people, dynamic culture and distinctive ingenuity. These common characteristics unify the Phenomenex companies worldwide behind our mission "to promote the growth, prosperity and well-being of those we serve - our customers, our employees, and humanity.
The CRM Support Analyst role is responsible for providing 1st line support for users of our Business Systems. The role will work in a collaborative team environment and be responsible for escalating client issues as appropriate, receiving 2nd line support, advice and development from team members.
DUTIES AND RESPONSIBILITIES:
•Core duties and responsibilities include the following. Other duties may be assigned.
•Provide helpdesk services to our internal clients •Manage and progress client support emails and calls •Document problems and activity and solution for each case •Communicate the status of issues to clients and to the CRM team •Identify high priority customer issues and escalate to appropriate team members, including management •Work with customers and other team members to investigate, test and develop solutions and workarounds to resolve client issues/requests •Update users and change permissions within the CRM •Create and edit CRM Dashboards •Create and edit CRM forms and Workflows •Perform in-depth analysis of CRM user issues to determine causes and solutions •Deliver CRM Refresher Training on an as needed basis •Develop your personal technical knowledge base on- and off-the-job •Gain an understanding of the underlying business, data and processes sufficient to provide expert advice to users in the use of Dynamics CRM •Participate in the identification and specification of requested larger changes and enhancements, maintaining a prioritized product backlog •Participate in the delivery of changes within an agile development environment in collaboration with business analysts, developers and users
KNOWLEDGE, SKILLS AND EXPERIENCE:
•Degree in a computing related discipline; or equivalent combination of education and experience •Knowledge of Microsoft Products / Stack •Preferred candidate will have 1-3 years of experience in supporting enterprise level CRM systems. Direct experience with Microsoft Dynamics CRM a major plus. •Some business or industry experience greatly desired as this job requires a blend of keen technical skills, business acumen, and customer service.
Danaher Corporation Overview
Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 67,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $18.3B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,200% over 20 years. At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
Job Function: Information Technology
Primary Location: North America-North America-United States-CA-Torrance
Req ID: PHE000416