Danaher Jobs

Chromatography, the science of separation, affects the lives of almost everyone. Phenomenex’s chromatography products advance the future of scientific analysis and investigation, ensuring the quality of essentials like your food, water, shampoo, and even cold medication. We strive to provide the best tools and resources possible to help scientists improve global health and well-being, including award-winning liquid chromatography, gas chromatography, and sample preparation products. Be part of our global success, centered on a commitment to developing novel analytical chemistry solutions, unique marketing, and exceptional customer service and support.

Phenomenex is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.

Do you want to work in a dynamic IT team environment?

We are currently seeking a IT Service Desk Lead/Supervisor who will supervise the day-to-day operations of the IT service desk technical support team. Identifies, researches, and resolves complex technical problems. Creates and manages escalation procedures and ensures service levels are maintained. Documents, tracks, and monitors problems to ensure resolution in a timely manner. This is a Hands-On position.

What we’ll get you doing:

• Monitor day-to-day analyst input within ticket system and present helpdesk KPI's to leadership

• Plans, prioritizes, assigns, supervises and reviews the work of assigned staff performing a variety of work activities within helpdesk

• Lead Helpdesk team to troubleshoot and resolve Level 1 and 2 software, network and phone systems problems for local and remote personnel

• Coordinates and evaluates section operations and activities; recommends and implements improvements and modifications; and prepares various reports on operations and activities for management.

• Build and maintain relationships with all business units to ensure that IT-delivered services and end-user productivity goals are understood and exceeded

  The essential requirements of the role include:

• Bachelor's degree from an accredited university in computer science or equivalent experience certification

• 2+ of leadership, management or prior supervisory experience leading teams of up to 5+ team members

• 5+ years of hands-on technical support experience working in large enterprise-level environments supporting Microsoft Office 2016/365, Windows 7/10/11, desktop, printers, and laptops.

At Phenomenex we believe in designing a better, more sustainable workforce. This position is an Onsite role located at Torrance, CA. The salary range for $100K thru $113,000. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

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At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation.