Danaher Corporation Aquatic Informatics - Professional Services Team Lead - WaterTrax in Vancouver, British Columbia
A wholly-owned subsidiary of the Water Platform of Danaher Corporation (NYSE: DHR), Aquatic Informatics (https://aquaticinformatics.com/) is a mission-driven software company that organizes the world’s water data to make it accessible and useful. We provide software solutions that address critical water data management, analytics, and compliance challenges for the rapidly growing water industry. Water monitoring agencies worldwide trust us to acquire, process, model and publish water information in real-time. We offer a full range of solutions, from standalone software packages for individual users, hosted software services, and enterprise-wide national systems. We serve over 1,000 municipal, federal, state/provincial, hydropower, mining, academic, and consulting organizations in over 60 countries that collect, manage, and process large volumes of water data.
Aquatic Informatics is headquartered in Vancouver, Canada, and has offices in the US and Australia. We value independent thinking, initiative, teamwork, a relentless pursuit of quality, a playful spirit, and a sense of humor. We like smart people – IQ and EQ – who care about the environment and want to do good in the world.
If you want a meaningful role with a company that is making a real difference in one of the most important resources in the world: water, then join our energetic growing team! Help us revolutionize an industry!
About the Professional Services Team Lead role:
This role is responsible for ensuring professional services are delivered in a timely fashion in accordance with project requirements. You will work with the Professional Services Manager and other team leads to establish best practices for Aquatic Informatics' (AI) professional service delivery, track the accuracy of professional service effort estimates, and ensure your team’s project delivery schedule is maintained. It is expected that the Team Lead will contribute to customer implementations. You will be responsible for the long-term contribution of a team of individual contributors, provide coaching and mentoring, handle compensation, and actively support your team’s career development.
Manage a Professional Service team with respect to milestones, activities, and goals ensuring the successful delivery of services including:
Providing weekly updates on the team’s deliverables, highlighting any risks to implementation schedules.
Building and ensuring the long-term success of your team and all of its members.
Develop and maintain productive relationships with Account Management, Sales, Technical Sales, Support, and Product Development teams.
Coordinate with the Customer Support Manager to prioritize issues blocking the progress of professional service delivery for the product development team.
Providing assistance to the Sales and Technical Sales teams by establishing and maintaining standard services and estimating custom professional services for customers.
Engage with customers that have purchased Aquatic Informatics’ professional services (integrations, migrations, requests for custom development, etc.). This may include:
Accurately and completely documenting the as-is and to-be states of the customer’s workflows, data, functional and non-functional requirements.
Developing proposals for solutions based on best practices.
Formally documenting findings and presenting proposed solutions to clients.
Coordinating project meetings.
Tracking, communicating, and following up on day-to-day questions from customers.
Maintaining the project decision and action item registers.
Ensuring project deployment is properly planned and communicated to the customer.
Travel as required for key engagements, but the expectation is no more than two weeks per quarter.
Are you qualified?
5+ years in a customer-facing role
Associate's degree required; Post-secondary degree a plus
Proven track record in defining and managing software deployments into SaaS solutions that involve data migration from legacy systems.
Familiarity with customer-facing responsibilities and ability to learn & understand customer needs.
Prior leadership experience is an asset
Previous experience in the water and wastewater industry a plus
Outstanding presentation skills; clear customer advocacy; excellent organizational skills; effective teammate.
Strong interpersonal communication skills; Ability to communicate at all levels within the organization.
The salary range for this role is $57,000 - $76,000 USD. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in Colorado. This range may be modified in the future.
We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, and 401(k) to eligible employees.
You can apply for this role through the Careers Page at https://jobs.danaher.com/global/en/ (or through the Workday “Find Jobs” function if you are a current employee)
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .