Danaher Corporation Aquatic Informatics - Software Configuration Analyst in Vancouver, British Columbia
About the Software Configuration Analyst role:
The Software Configuration Analyst is a key member of the Customer Success team responsible for managing the implementation of Aquatic Informatics’ products. You will guide customers through the best practices in configuring their software through demoing software functionality, evaluating customer provided data and workflows in order to provide solutions to customers. You will provide direct training and configuration assistance to key customer resources to empower them to configure their software.
Engage with customers that have purchased Aquatic Informatics’ professional services for implementation of the WaterTrax Software.
Engage directly with the customer through the implementation phase of the project. This includes:
Analyzing and documenting specific customer needs through interaction with various customer stakeholders.
Guiding the customer through the configuration of the software, primarily through demos, training, and hands-on assistance.
Adjust and load customer provided data to the software through standard methods.
Understanding and managing to the defined scope of work.
Ensuring that the provided solution and loaded data meets quality standards.
Propose solutions to emergent customer business use cases devised in conjunction with Project/Product Management teams.
Provide QA assistance prior to go-live of the solution and providing aid to customer support with issues post-implementation.
Perform troubleshooting and support throughout the implementation process.
Contribute to the ongoing improvement of how customers are configured and trained during their WaterTrax implementation.
Are you qualified?
Post-secondary degree in Computer Science, Science, Business or a related field; or the equivalent combination of business/technical education & experience.
2 or more years previous experience in a technical customer-facing role
Previous experience implementing software in a hosted or SaaS environment would be an asset.
Knowledge of the Drinking Water or Wastewater industry would be an asset.
Proven success setting work priorities, multi-tasking, and balancing varying demands.
Ability to quickly learn complex software.
High level of proficiency in Microsoft Excel, specifically related to the manipulation (ETL) of data.
Strong analytical skills.
The salary range for this role is $45,000 - $60,000. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in Colorado. This range may be modified in the future.
This job is also eligible for bonus pay.
We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, and 401(k) to eligible employees.
You can apply for this role through the Careers Page at https://jobs.danaher.com/global/en/ (or through the Workday “Find Jobs” function if you are a current employee)
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .