Danaher Corporation Service Incident Handler in Vancouver, British Columbia
Help us improve access to life-changing therapies that can transform human health
We are Cytiva, a global provider of technologies and services that advance and accelerate the development and manufacture of therapeutics. Formerly part of GE Healthcare, we have a rich heritage tracing back hundreds of years, and a fresh beginning since 2020.
Our customers undertake life-saving activities. These range from fundamental biological research to developing innovative vaccines, biologic drugs, and novel cell and gene therapies. Our job is to supply the tools and services - the pots, pans, soups and sauces - they need to work better, faster and safer, leading to better patient outcomes.
As the newest addition to the Cytiva family, Vanrx is at the forefront of introducing ground-breaking robotics and automation to the pharmaceutical manufacturing industry. Our systems are used by leading biopharma companies around the world to develop cutting-edge drug products and life-saving therapies.
We are looking for a Service Incident Handler to work with our expert Services team of employees across the world. Do you have a passion for customer success? Then we would love to hear from you.
What you’ll do
Triage and respond to support requests from customers via phone and email in collaboration with internal engineering resources.
Coordinate service activities with customers and internal stakeholders.
Log and track customer requests from initiation to completion via CRM.
Provide regular internal updates on service activities.
Contribute to and foster an environment which encourages, supports, and recognizes new ideas and initiatives.
Engage in continuous improvement initiatives such as implementing new processes and equipment.
Who you are
3+ years demonstrated work experience in a customer facing position such as Customer Service or Technical Support.
Experience working with Lean principles and tools (issue/opportunity identification, solution development/execution/containment mindset).
Flexible - our international customer base operates around the clock. On-call and/or shift work during evenings, nights, and weekends will be required.
Excellent communication, customer service, and computer skills including report writing.
A post-secondary degree or equivalent diploma in Mechanical, Electrical Trades, or an Electronic Technician/Robotics program is an asset.
Who we are
Whatever your role, we bring purpose and challenge into our everyday work. If you are driven to make the world a better place thanks to science and medicine, you’ll feel right at home here. If you’re flexible, curious and relentless, you’ll belong. If you are excited about a global culture, this can be the place to further your career.
Cytiva is a global life sciences leader with over 7000 associates across 40 countries who are dedicated to our mission to advance and accelerate therapeutics. As a trusted partner to customers that range in scale and scope, Cytiva brings efficiencies to research and manufacturing workflows, ensuring the development, manufacture and delivery of transformative medicines to patients.
Cytiva is part of the Danaher family of life sciences companies, a global science and technology innovator committed to helping customers solve complex challenges and improving quality of life around the world. As part of a greater Life Sciences platform, you’ll redefine what it means to innovate every day. Pioneering the future of science, research, and medicine gives you unlimited opportunities to find the next breakthrough that will best serve scientists and medical professionals in the fight to save lives.
Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .