Danaher Jobs

Job Information

Danaher Corporation Manager Field Service DACH South-East (m/f/d) in Vienna, Austria

POSITION SUMMARY

The Manager, Field Service is directly responsible for the successful delivery and execution of Hach’s field service contract and on-demand obligations, recruiting and developing Field Service Technicians (FSTs), tracking business and operational trends, and improving the customer-Hach relationship. The position reports to the Senior Field Service Manager.

DUTIES AND RESPONSIBILITIES

  • Establish and maintain strong customer relationships by making periodic contact/visits, exploring specific needs, resolving problems, and establishing service strategies

  • Supervise and analyze data to identify and respond to volumes, trends and drivers

  • Regularly review and control travel expenses to align with budget expectations

  • Review customer service contracts and adjust planned FST effort requirements

  • Travel to customer sites and accompany FSTs to evaluate performance, build relationships, and evaluate compliance to standard work

  • Evaluate associate abilities, maintain skills matrix, identify and plan development and growth opportunities; build diverse talent funnel

  • Engage in active performance management activities including associate recognition, training, mentoring and improving

  • Ensure lean and accurate parts inventory within region

  • Drive safety, quality, delivery, inventory and efficiency initiatives

  • Collaborate with the dispatch team for efficient and effective technician routing

  • Bring up product and service quality concerns through the appropriate Hach channels

  • Track, report, and lead Key Performance Indicators for the region

  • Assist in generation of billable quotes, providing expertise on time, travel, and parts requirements

  • Travel as needed for completion of job duties using company vehicles and air transportation, including frequent overnight stays

CRITICAL COMPETENCIES

We are looking for someone who deals constructively with problems that do not have clear solutions. Our ideal candidate understands internal and external stakeholder requirements, expectations, and need and excels at providing clear directions and assigning accountabilities. In this role we need someone with a confirmed ability to meet objectives, get results and address problems quickly. To succeed it is vital to align employee career development goals with organizational objectives. Ultimately, our new colleagues is able to influence and negotiate with people and resolve issues with employees and customers. We are convinced that the best team wins!

QUALIFICATIONS

  • Bachelor’s Degree in a technical field or equivalent experience required

  • 5 years leadership experience or more in an operational / technical environment (Field Service Manager, Field Sales Manager with technical background)

  • Proficient German and English language skills

  • several years of experience in a highly customer focused role, with proven ability to build customer loyalty and meet customer expectations

  • Background with ServiceMax or Salesforce including report development, data input, data analysis, and dashboard creation preferred

  • Excellent communication and presenter skills

  • Valid Driver’s License

    BENEFITS (depending upon region)

  • Remuneration according to the collective agreement

  • 30 days of vacation

  • Flexible working hours with an electronic time recording system

  • Company-financed pension schemes

  • Professional Onboarding and training options

  • Extensive employer benefits, discounts via our employee portal

  • Getting to know the Danaher Business System full of Lean Management tools

  • Working in an international environment where Diversity is part of normal business

  • Powerful team looking forward working with you

  • A versatile, creative task in the growing future market of water

Based on your classification in our career model, your professional experience and your qualification, we offer you an attractive total compensation package starting at € 90.000 gross p.a.

When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you’ve ever wondered what’s within you, there’s no better time to find out.

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