Danaher Corporation Project Coordinator in Villepinte, France
Danaher Company Description
Esko is the worldwide market leader with software for packaging buyers, designers and manufacturers and hardware products for the packaging, label, sign and display industries. With Headquarters in Gent - Belgium, Esko employs around 1,500 people worldwide. Its global sales and support organization covers Europe, the Americas, Asia/Pacific and Japan. In our factory we produce high-quality cutting tables, which offer an all-round cutting solution for any application: from sign making, display production, sample making and short to medium rum corrugated production.
As a Project Coordinator, you are responsible to manage a customer project from the point of sale, to final acceptance. You will act as the single point of contact (SPOC) throughout the project process internally and towards the customer. You are the sole responsible for planning and communication with the Field Service resources. On handover of a project from Sales BU, you will draft, present and agree on a project delivery plan with the customer. Your Key focus will be on customer satisfaction, delivery of projects on time as well as on budget.
*Main responsibilities and key activities: * * You fulfill a quick and correct registration of the order in our ERP system * You take individual ownership of projects until customer acceptance. * You act as a SPOC towards the customer. You take care of proper and professional communication regarding the project, internally as well as externally. * You take care of registration of installation dates (important for maintenance contracts). * You are responsible for invoicing to customers. * You are the main contact for internal resources such as: sales force, services, factories & finance for all issues related to sales projects processed within your region.
Planning: * You drive and coordinate the sales order process, making sure that all is in place according to what has been agreed with the customer. * You utilize the Field Service resources to plan installations/trainings related to the project, always respecting the agreed project plan. * You continuously follow up on the planning and project development. If needed, you react quickly to challenges and reschedule/set priorities as necessary.
Purchasing: * You purchase all hardware requested on a customer project (CAM/CDI/third party). * You make sure all software licenses needed are requested on time * You follow up on deliveries and invoices we get from the (mainly intercompany) supplier
* You have a bachelor degree in related field * You are proficient in English & French. Knowledge of any other European languages is considered as a plus. * You have experience working in a customer service department. * You have 2-5 years of relevant experience. * You are customer-oriented. You listen and respond to customer needs. * You possess Project Management skills/experience. * You utilize critical thinking and Problem Solving skills. * You are a strong multi-tasker. * You are stress-resistant. * You have excellent communication skills and have a diplomatic approach. * You have strong organizational skills.
Danaher Corporation Overview
Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years. At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team. Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.
Job Function: Customer Support
Primary Location: EMEA-Western Europe-France-Île-de-France-Villepinte
Req ID: ESK003324