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Danaher Corporation Field Technical Support Specialist in Egypt

This is us

Videojet Technologies, Inc. is the global leader in the manufacturing of coding, printing and marking products. This high technology product prints variable information, such as expiration dates on grocery products, packaged goods, pharmaceuticals or catalogues. Our industry is pivotal in ensuring end users consume their food, beverage and pharmaceutical products safely. As the market share leader, we have operations in over 30 countries with 4,000 employees worldwide. A wholly owned subsidiary of Danaher Corporation (www.danaher.com), Videojet is the core of the $1 billion Product Identification Platform. We offer a results-oriented environment that is multicultural organization that promotes both diversity and inclusion through the full organization, team-centered, customer focused and quality-focused, guided by the successful Danaher Business System. Working at Videojet, gives you access to a robust career development process and exciting opportunities.

Our Core Values

We empower creativity and unconventional thinking to help us uncover breakthrough solutions and accelerate the pace of innovation. We believe with conviction that diversity helps us uncover more powerful customer insights and ultimately creates a competitive advantage in the markets we serve. And we would love to have you on this journey with us!

Your challenge

  • Support the sales teams by defining and designing winning solutions for our customers such as product configuration advice, matching product capabilities with customer needs.

  • Support Field Service teams - with application/technical issues, remote support and troubleshooting assistance.

  • Through our customer escalation process work with customers to identify the right customer solutions.

  • Receive and share technical training at channel partners/customer accounts to develop their technical skills for our technologies

Your Education and Background Experience will have:

  • Good command of English, both written and verbal. French is a plus.

  • Minimum of 3 years' customer service or technical customer support experience

  • Be able to tackle technical issues remotely.

  • Experience in electro-mechanical troubleshooting, diagnosis and repair

  • Able to travel up to 40% of time

We are looking for a professional who is:

  • Motivated and Driven – to focus and direct their energy and efforts towards achieving success.

  • Creative – focused and driven by the challenge of developing with our commercial teams new strategies to find opportunities to grow our business,

  • Disruptive Thinker – tackle problems and approach work with innovation at the forefront of their mind.

  • Great Teammate – relationship savvy people who intentionally make connections with both internal partners and external contacts.

  • Customer-Oriented Achiever - create commitment and trust through strong work ethics and customer-focused attitude.

Our offer

Being part of a dynamic team in which there is a high focus on delivering results and continuous improvement, but also where having fun and teamwork is very important.

It's a fast-paced environment, a consultative role, where you will get to partner with people to achieve their strategic business goals.

You will work in a leading global company, with a Manager who cares about you, your strengths and will help you to develop the best possible version of yourself.

Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

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