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Danaher Corporation Senior Applications Scientist in Ireland

Beckman Coulter currently have an opportunity available for a Senior Applications Scientist to join our growing team. This position will be based at our Co.Clare facility.

Overview:

We are an experienced technical team that work globally to provide the highest level of service in product application support for Beckman Coulter products and systems. Typically working with field applications, commercial operations, and distributors, we work to resolve customer technical queries and provide technical solutions. We actively bring voice of service and application to new product development. The team develops and delivers of advanced Application training for Field Application Specialist and Engineers and ensure product readiness in order to support commercial activities prelaunch and post launch.

Responsibilities:

  • Support core team member for Service and Support for Serology/ Blood Virus projects ensuring delivery of assigned tasks on time, regularly communicating new product development deliverable status to line management.

  • Develop and support regional team Field Application Specialists for effective installs and customer care

  • Actively manage Early Response Team/ Escalations liaising with field and product specialists to resolve complex escalations and customer issues. Communication of problem resolutions and/or investigation outcomes to all appropriate personnel.

  • Develop launch support documentation/tools - Applications manual, technical assay guides and training

  • Use technical product knowledge to solve complex problems and to develop and provide solutions in a timely manner

  • Develop and deliver technical training to support the field

  • Provision of excellent internal and external (where appropriate) customer satisfaction continually striving to improve support activities

  • Drives product and process improvements and efficiencies using DBS tools

Education & Experience

  • Bachelor’s degree (Honours Level 8) in field with 5+ years’ experience or master’s with 3 year + or PhD with 2 year + level in a Science related discipline Biochemistry or Clinical Chemistry preferred

  • Must have previous experience working in Immunoassay Technical Support/ Research or Clinical environment with system knowledge

  • Must have excellent communication skills and ability to team work within the group of specialists as well as in cross-functional groups.

  • Excellent analytical and critical thinking capabilities

  • Is a team player, fully motivated to achieve and demonstrate best practice

  • Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here.

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