Danaher Corporation Applications Specialist in Mexico
Danaher Company Description
Leica Microsystems Inc. is an internationally renowned manufacturer and distributor of scientific instrumentation. Leica prides itself on providing the most innovative solutions to our customers’ needs for measurement and analysis. Leica offers competitive benefits including medical, dental, vision, prescription, long term care, life insurance, STD, LTD and 401 (k). See our website at www.leica-microsystems.com. If you need assistance applying, please contact us at Human.Resources@leica-microsystems.com or call 1-800-248-0123. Leica-Microsystems, Inc. is an equal opportunity employer.
Leica Microsystems is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.
The Application Specialist role provides in-field technical applications support for Leica’s current and "next generation" range of Life Sciences Research, Industry and Nanotechnology products in the Latin America region. He or she is expected to support customers by performing troubleshooting and trainings, as well the service division with application support, also the sales division throughout application training and pre-sales visits.
Key responsabilities: •Prioritize customer training and education on instrumentation in laboratories based upon specific needs and demands in Life Sciences Research, Industry and Nanotechnology instruments. •Support and collaborate with Dealers and Sales Supervisors within assigned geographic territory to understand, communicate, and manage current and projected territory sales objectives. •Serve as the technical leader on evaluations and installations of equipment, promoting the Leica portfolio and post-purchase applications support, ensuring the product is effectively meeting or exceeding anticipations. •Perform customer training to ensure proper utilization. •Conduct post training and follow up with accounts to ensure all expectations met or exceeded •Provide scientifically based imaging support to the customer for in field installations, evaluations, training and troubleshooting. •Develop and conduct workshops, educational seminars, applications and general product presentations as appropriate at local and national technical meetings when authorized. •Collaboration with colleagues on the investigation of difficult technical applications situations with customers. Detail oriented assessment of customer situation, gathering all information and employing critical thought process. •Maintain accurate and current customer contact and engagement history in assigned customer tools, information in a format that is accessible to the Company.
Qualifications: Education: Degree in Life Sciences or Engineering related discipline or equivalent, Ph. D. Desirable Deep knowledge of the life science and Industry research market Deep experience with modern advanced microscopy equipment and applications (camera-based) Ideally experience in the sales and/or application support of high end imaging systems (camera-based). Excellent command of the English language. Excellent communication and presentation skills. Knowledge of CRM systems to support sales efforts with metrics and follow-up of high-end systems.
Experience/Skills: •Understanding of microscopy imaging and sample preparation marketplace or a related discipline. •1-3 years’ market experience in clinical, research, or industrial setting with a practical focus on Life Sciences and Industrial Research applications and instruments. •1-3 years’ experience in customer and sales teams support for Life Sciences Research and Industrial instruments. •Experience in promoting products with scientific talks and supporting tradeshows and workshops.
Travel: Required estimated 75% of time – must possess a valid driver’s license. Language: Spanish/English (advanced), Portuguese (basic) desirable.
Competencies/Behaviors: •Excellent time management and organization skills are a must. •Must possess excellent customer relations/service skills. •Self-motivated and independent thought are critical. •Goal oriented, results driven. •Good interpersonal and communication skills are key. •Work independently but able to interact as part of a team member. •This position will require heavy travel by car and flying in and out of airports with possible long wait times.
Danaher Corporation Overview
Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years. At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team. Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.
Organization: Leica Microsystems
Job Function: Customer Support
Primary Location: Latin America-Latin America-Mexico
Req ID: COR001495