Danaher Corporation After Market Sales Representative in Thailand
Duties and responsibilities
- Develop Service business and achieve high growth of Service Sales revenue (Spares and Contracts) in Thailand by engaging telephonically customers’ Technical and procurement functions for service contract and spare orders. Will have monthly targets for order booking and shipping.
The activities involved in delivering the results will comprise of:
Convincing customers of Hach Service products and comparison with competition
On-time offer preparation for different types of opportunities – service contracts and spare parts
Replying queries to customers on offers
Ensuring order collection and booking in the system
Getting payments from the customers
Ensuring order shipment to the customer by working together with Finance and Supply Chain teams
Contact customer to understand their needs/requirements and propose Service solutions accordingly.
Maintain and explore Hach instrument install base for business opportunities.
Develop Service contract products and pricing.
Review and negotiation of Service contract term and conditions.
Use SFDC for effective funnel management and booking/shipment forecast.
Prepare booking/shipment data and monthly report.
Identify business growth opportunities and use PSP to address growth gaps.
Collect customer satisfaction feedback and identify areas for improvement.
Assist to develop Service job standard work, checklists, and relevant documentation.
Implement Telecalling initiative to generate opportunities for service contracts and spares business in Thailand market
Sales force.com data collection and putting together necessary data tables
Implementing daily analysis and driving Daily management/ visual management rhythms for booking-shipping -receivables
Other activities that may be assigned from times to times
State the minimum qualifications required to perform the job successfully. There are three categories
Skills & Competence -
At least three years of experience preferably in the instrumentation industry and customer support
At least two years of experience in technical sales of items to customers ( on-field or office-based job)
First preferred degree in engineer (instrumentation, chemical and allied streams)
Second preferred degree in chemistry
Above average written and verbal communication skills in English
Soft Skills: -
An eye for detail
Teamwork and ability to work across cultures, locations and business teams
Medium level expertise in MS Excel & MS Word
Proactive and action-oriented
Strong analytical skills
Excellent written and verbal communication skills
Candidate “no-go’s” –
Experience below two years
Candidates without matching experience.
Non-experience or non-inclination towards strong sales processes or CRM tools
When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you’ve ever wondered what’s within you, there’s no better time to find out.