Danaher Corporation IT Technician in Thailand
•Serve as the first point of contact for Water Quality customers seeking technical assistance over the phone, email, and in person
•Perform remote troubleshooting through diagnostic techniques and pertinent questions
•Walk the customer through the problem-solving process
•Direct unresolved issues to the next level of support personnel
•Provide accurate information on IT products or services
•Record events and problems and their resolution in logs
•Basic knowledge on HW purchase
•Identify and suggest possible improvements on procedures
1-2 years of Industry Experience in handling end user support (PC/Laptop/Mobile Devices etc.)
Desk side (Win7/Win 10) Troubleshooting experience.
OS & Application (MS-Office, Acrobat Reader etc.), Antivirus handling experience
Mail Client installation/troubleshooting Knowledge
Good experience for managing desktops / Laptops / Network Printers etc.
Good Communication Skills
English is not a must but preferred
Customer-oriented and cool-tempered
Diploma in Computer Science or relevant field, or comparable demonstrated work experience and skills
Self-motivation, can proactively take responsibility
Comfortable to work independently with remote manager
When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you’ve ever wondered what’s within you, there’s no better time to find out.