Danaher Corporation Senior Specialist Technical Customer Support in United States
Danaher Company Description
At Beckman Coulter, we are dedicated to advancing and optimizing the laboratory. For more than 80 years, we have been a trusted partner for laboratory professionals, helping to advance scientific research and patient care. We do challenging work on a global scale, and are invested in growing our associates’ careers. We embrace continuous improvement, and are passionate about moving science and healthcare forward.
We have a vital role at Beckman Coulter: our focus on innovation, reliability and efficiency has led us to become the partner of choice for clinical, research and industrial customers all over the world.
Beckman Coulter is a Danaher company, operating in two industries: Diagnostics and Life Sciences.
National Service Support Specialist- Near a major airport, traveling up to 80% Specialist Field System Support
The National Service Support Specialist assists with complex technical and business issues in a customer facing role and has the demonstrated ability to influence the overall support of the product. The Specialist provides escalation support of the field service organizations. The National Service Support Specialist participate in the installation and launch of new product releases, including verification of installation, approved modification procedures, and service documentation. Communicate data driven feedback to support efficient root cause investigation to drive process improvement. The specialist will utilize established mentoring SW to provide advanced training both, individually and in group settings. Additionally the specialist will provide leadership on assigned technical initiatives critical to team success, deploying DBS tools, teamwork and planning to deliver results cross-functionally. As a specialist you will communicate and collaborate cross functionally with, field service and sales, marketing, manufacturing, product development, tech support and supply chain. National Service Support Specialist interact with the end user regarding process changes and have the ability to influence the thinking and gaining the acceptance in sensitive situations in a customer facing role. Key Responsibilities * Quality, Compliance and DBS champion in all aspects of the job. * Provide advanced technical and troubleshooting support, both on-site and remote phone support, to field Applications and Hardware Specialists. * Assists in procedure, documentation and technical standards development. * Senior Mentor of field personnel on released systems. * Proactively makes recommendations for future improvements, exercises judgment within defined procedures and practices to determine appropriate action; and implements those actions accordingly. * Works collaboratively across the business units to build partnerships with OEM, marketing, service, and sales teams to ensure high customer satisfaction. * Provides DBS leadership that engages and leverages necessary support across functions to execute Action Plans for continuous improvement. * Is viewed as a technical leader, self-motivated and team player by peers, co-workers and supervisor(s).
Basic Qualifications: * Associates degree required in electronics,IT, or medical technology * Minimum of 8 experience years in diagnostic laboratory field service. * Willing to travel up to 80% of the time on short notice (1 day) Preferred Qualifications: * Bachelor’s degree in electronics preferred * 5 years Applications experience with Beckman Coulter Automation products * Proven ability in written and verbal communication and facilitation skills. * Ability to lead, influence and collaborate across business functions. * Willing and able to work out of home based office. * Proven track record of technical leadership across functions * Strong proficiency in Microsoft Office (Word, Excel, PowerPoint) * Proven methodical problem solver. Proficiency with DBS - PSP preferred. * Valid driver’s license and meets Beckman Coulter safe driver criteria.
Danaher Corporation Overview
Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 67,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $18.3B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,200% over 20 years. At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
Organization: Beckman Coulter - Diagnostics
Job Function: Customer Support
Primary Location: North America-North America-United States
Req ID: BEC011121