Danaher Corporation Technical Support Engineer - Digital Pathology in Vista, California
Leica Biosystems’ mission of “Advancing Cancer Diagnostics, Improving Lives” is at the heart of our corporate culture. We’re a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence. Our associates know that every moment matters when it comes to cancer diagnostics. When you come to work, you’re helping develop solutions that enable accurate diagnoses to turn anxiety into answers. Join our diverse, global team of talented people, and be inspired to grow every day.
Leica Biosystems is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.
The Technical Support Engineer for Leica Biosystems is responsible for providing technical expertise and communicating directly with our customers.
This position is part of Technical Customer Support Organization located in Vista, CA or Deer Park, IL. At Leica Biosystems, our vision is to advance cancer diagnostics and improve lives.
You will be a part of the Technical Support Engineering Team and report to the Director of Service Operations. Responsibilities include providing first class technical support via phone and email for internal and direct customers using leading-edge digital pathology products. If you thrive in a fast-paced role and want to work to build a world-class service organization—read on.
In this role, you will have the opportunity to:
Perform software and hardware troubleshooting, to component level, and escalate issues as required according to standard operating procedures
Provide guidance on software configuration, troubleshoot Windows networking, connectivity and permissions issues remotely with our customers
Provide direct technical support to field-based Sales, Applications, Field Service Engineer teams and update knowledge base articles for internal team use
The essential requirements of the job include:
High School/GED Equivalency Diploma OR 5+ years of equivalent technical work experience providing technical support for client/server configurations and systems with software and hardware components. Bachelor’s Degree preferred.
Experience with software installation on Windows-based software products and supporting products with TCP/IP networking components in a Windows environment
Good problem-solving techniques with outside the box thinking. Well-organized, and able to follow through on commitments to customers
It would be a plus if you also possess previous experience in:
Skilled technical writer able to document problems and solutions for use by other Technical Support personnel
Experience supporting Apache web server products and image processing applications
Experience with medical devices, applications, and/or regulated environments
At Leica Biosystems we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Leica Biosystems can provide.
The salary range for this role is $58,000 - $102,700. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future.
This job is also eligible for bonus/incentive pay.
We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.
Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at email@example.com to request accommodation. If you’ve ever wondered what’s within you, there’s no better time to find out.