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Danaher Corporation Customer Service Representative (f/m/d) in Warsaw, Poland

Beckman Coulter is currently developing a Customer Service structure in Eastern Europe and we are looking for experienced and motivated new team members to join us in one of following countries: Poland (Warsaw), Czech Republic (Prague) or Hungary (Budapest).

As our new Customer Service Representative you will interact with customers over the phone or via email as well as with other internal departments such as commercial, finance, logistics and planning.

Your main goal will be processing Sales Channel Partner (SCPs) and direct customer orders in our ERP system, as well as taking care of shipment and invoicing of the orders according to incoterms.

Other tasks include accurate backlog management, timely revenue recognition of the orders, documenting customer complaints in our quality system and responding to customers’ queries.

Key Responsibilities:

  • Process purchase orders received from SCPs and direct customers within the assigned territory.

  • Preparation and submission of documentation for importation this ensuring timely revenue recognition.

  • Coordination with forwarding agents.

  • Update of backlog and revenue recognition files.

  • Concisely communicate order status to SCPs and direct customers.

  • Work closely with commercial operations and internal support functions to drive growth and continuous improvement.

Requirements for the position:

  • Experience in a Customer Support, Sales, Logistics or Export/Import business area in international environment.

  • Knowledge of export processes and documents will be an asset.

  • Good IT skills and experience in using Oracle or similar ERP.

  • Ability to demonstrate the mindset and use of methodology to drive continuous improvement.

  • Fluent in English, other languages are more than welcome.

  • Excellent organizational competencies with attention to detail.

  • Enthusiastic with strong communication skills.

  • Willingness to be a good teammate for a regional team which supports our clients in each country in effective and high standard way.

Interested? Join the Beckman Coulter Team!

Want to join our growing team that is supporting our customers all over the region? Hungry for your career development as a member of a big global family? We are looking forward to your application!

Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here.

Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

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