Danaher Corporation MasterControl IT Supporter in Warsaw, Poland
We are looking to hire a MasterControl Application Supporter in order to improve both our global support team. We aim to deliver excellent MasterControl support for our 6 Manufacturing sites and our 2 sales subsidiaries using MasterControl. It is critical for our business to have high quality support, as this is a key function for securing on time delivery of our products and to make sure that we are complying in relation to regulatory requirements globally.
You will be part of our Quality Management IT Systems team consisting of Application Manager and system specialist that support, configure, update, maintain and expand MasterControl into new areas.
Radiometer is a global company that develops and sells medical equipment to acute care centers globally. Being a medical device company we use MasterControl as Quality Management System with the modules Documents, Training and Processes.
We have more than 170.000 documents in MasterControl – and 35.000 new documents are created in the system every year. More than 3500 users globally has a login to MasterControl.
In the coming years, even more users will be created in MasterControl and more document types will be moved to MasterControl – furthermore 2-3 sales subsidiaries are planned to be migrated into MasterControl with their QMS.
First and Second line technical support for users in MasterControl (incidents and service requests)
Participate in/take responsibility for trouble-shooting on MasterControl incidents
Training of end-users, various creation of training material or guides.
Assisting the MasterControl team in various tasks
REQUIREMENTS FOR THIS POSITION
An IT technical education is an advantage
“Must Have” Competencies / Skills / Experience
Natural born supporter
Pro-active and Service minded
Likes to help solving problems and exceeding customer expectations
Always deal with sometimes frustrated users or conflict in a constructive and professional manner
Natural drive to continuously improve customer satisfaction, develop better processes and fix system issues
Min. 3 years of experience in Business Application Support
Good understanding of document handling in a regulated environment
GMP knowledge is an advantage
Experience in supporting Microsoft Office (Word and Excel)
English – business level
Other languages an advantage
Microsoft Office (required)
AD administration (advantage)
- For a remote worker – minimum 25% at Radiometer site
When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you’ve ever wondered what’s within you, there’s no better time to find out.