Danaher Corporation Automation Hotline Agent in Westborough, Massachusetts
Find what drives you on a team with a more than 70-year history of discovery, determination, and innovation. As a global leader in high-tech filtration, separation, and purification, Pall Corporation thrives on helping our customers protect people. Our products serve a wide range of markets, so if your interests lie along the spectrum of Life Sciences to Industrial, you’ll find a rewarding role here. For the exponentially curious, Pall is a place you can thrive and amplify your impact on the world.
Pall is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.
With Pall’s Equipment Support Hotline team, provide automation technical support via phone to external customers and/or e-mail support to internal OpCo functions (engineers, technicians, and product support personnel) by triaging, diagnosing, and problem-solving in real-time computer system issues, sophisticated software, network and wireless systems. Responds to situations with focus and builds urgency to support malfunctioning equipment or software and triages issue to resolution, to the escalation process and positioning of a field service engineer onsite to improve OTD of services to customers. Reports software design, reliability issues, problems or bugs to design engineering/software engineering. The position reports to the Manager, Equipment Support Hotline within Global Product Support and the Global Service organization. The role is dedicated to supporting all aspects of Pall Biotech systems automation, software, and networking.
This is a Remote (USA) position.
Bachelor’s degree in Automation Engineering or Computer Science; or equivalent experience in a similar role.
High School diploma/GED required.
Excellent Automation-related troubleshooting and Problem-Solving skills.
Strong MS Office skills (Outlook, Word, Excel, PowerPoint).
Strong analytical skills.
Essential Job Functions – Hotline Automation Technical Subject Matter Expertise
Develop experienced level knowledge of existing systems from an automation and software perspective and acquire applications and hardware knowledge to aid in problem diagnosis and resolution over the phone.
Develop as overall system subject-matter-expert (SME) on Pall systems with strong emphasis on automation, network and software support.
Work with PLC and HMI programming (e.g. Siemens, Rockwell, Wonderware systems platform)
Support acceleration of technical system issues; support SCADA systems.
Support common communication protocols (OPC-UA, Modbus).
Adherence to Export Control regulations.
Knowledgeable with 21 CFR part 11; knowledgeable with regulatory requirements GMP, GAMP, ISO, and FDA.
Essential Job Functions –Automation, Networking, and Software Training Support
Collaborate with support service instructors who develop, maintain, and implement Automation technical skills-standards for use in training classes.
Use lessons learned from hotline data to support training opportunities, process, and product improvements.
Provide relevant coaching, guidance, feedback, and mentorship to other agents.
11.Partner with training team to develop other associates subject-matter-expertise in automation, networking, and software-related support.
Collaborate with all partners by demonstrating DBS tools for ongoing process improvement.
Solicit feedback to be used as part of DBS Continuous Process Improvement.
Danaher is committed to a diverse and inclusive culture where everyone feels they belong and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why we’ll empower you to push the boundaries of what’s possible.
If you’ve ever wondered what’s within you, there’s no better time to find out.
When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at 202.419.7762 or email@example.com to request accommodation.If you’ve ever wondered what’s within you, there’s no better time to find out.