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Danaher Corporation Senior User Insights Researcher in Westborough, Massachusetts

Find what drives you on a team with a more than 70-year history of discovery, determination, and innovation. As a global leader in high-tech filtration, separation, and purification, Pall Corporation thrives on helping our customers protect people. Our products serve a wide range of markets, so if your interests lie along the spectrum of Life Sciences to Industrial, you’ll find a rewarding role here. For the exponentially curious, Pall is a place you can thrive and amplify your impact on the world.

Pall is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.

User Researchers uncover insights, inform design decisions, and forge new opportunities to improve business outcomes through the rigorous study of people and the ecosystems in which they exist. They continuously build group understanding and empathy through empirical observation, experience, and making.

The Pall UX team are fluid, agile and responsive. We are a multi discipline team of User Interaction Designers, Industrial Designers, Human Factors engineers and researchers working across multiple business units within Pall Life Science (Biotech, Medical and Lab). We are embedded within project teams and work collaboratively on multiple projects to humanise future Life Science technologies that create value to our customers and users.

This position is a remote based role with 25% travel.

Core Requirements

  • Help institute user-Centricity and holistic experience design through deployment and facilitation of various workshops.

  • Direct communication and engagement skills – crafting audience-appropriate insights in an inclusive, impactful, storytelling style, from team-wide comms to presentations for C-suite executives.

  • Excellent Collaboration skills – partner with a multi-disciplined team (Scientists, Engineers, Manufacturing, Marketing etc.) in a fast-paced, complex environment.

  • Engage and continuously improve Pall UX & Danaher Business Systems (Tools and Processes).

  • Ability to manage multiple projects.

  • Procure and manage 3rd party research agencies.

Requirements:

  • Set up, execute, synthesise and report out global research activities.

  • Activities include Discovery, Verification and Validation of:

  • Unmet needs

  • Value Propositions

  • Design Requirements and their prioritization

  • Concepts

  • Developed Designs

  • Work closely with teams to uncover needs and opportunities that inform the design of products (Hardware and Software) and services.

  • Experienced in a range of research methodologies. Professional experience in research, insights or a related field.

Please include a short portfolio or presentation detailing previous projects, your involvement and the outcomes!

When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you’ve ever wondered what’s within you, there’s no better time to find out.

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