Danaher Corporation Sr. Manager, Scientific Laboraratory Services in Westborough, Massachusetts
Danaher Company Description
Find what drives you on a team with a 70 year history of being recognized for discovery, determination, and innovation. As a global leader in high-tech filtration, separation, and purification, Pall Corporation thrives on helping our customers protect people. Our portfolio is broad, so if your interests lie along the spectrum of Life Sciences to Industrial, you’ll find a rewarding role here. Our career opportunities are as diverse as our products and they are all focused on creating better lives and a better planet. At Pall, we believe that innovation is our legacy, our privilege, and our destiny. If that resonates with you, join us!
The Senior Manager Scientific Laboratory Services (SLS) will be responsible for leading the Americas SLS Lab team, which includes directing and guiding the team that technically supports our Laboratory customers. Additionally, they will be a liaison to customers and the Lab sales organization.
The incumbent will support Pall products through onsite demos and training, seminars, and user meetings, and through conducting presentations at customers sites, conferences, universities, seminars, and exhibitions. These activities are central to driving innovation, technical leadership, and meeting revenue growth goals and strategy initiatives.
Lead and provide guidance to the Americas SLS Lab team: prioritize direct report work load, provide team development and mentorship, provide technical guidance to direct team, colleagues, customers, sales, and sales management
Liaise with customers, and work with Engineering, R&D and other technical personnel on process/fluid system optimization with respect to contamination control and filtration/separation processes
Promote the participation of skilled SLS people into New Product Focus Teams and ensure that their participation is used to train other SLS people
Get involved with critical technical issues with key customers to get high level input and ensure adequate global resources are made available to address problems
Utilize in-depth understanding of the business to communicate within SLS Lab and other Pall departments to maintain the appropriate flux of information on products, applications, issues, organization and other types of information significant to our activity
Work in liaison with QA to provide technical answers to customers with quality complaints
Provide expert scientific and technical support to Pall SLS Lab division in Americas and link with other regional and global SLS
Align closely with Pall Lab; develop strategy within SLS to support and monitor through metrics (e.g. response time) and specific deliverables (e.g. customer reports)
Provide technical guidance for SLS Lab associates on technology and services, serve as key point of contact for business unit on technical issues
Collaborate with other functions to identify industry seminars/webinars and publications that Pall should be active in: to promote Pall technology and services and communicate progress
Attend and participate at relevant industry conferences (report technical trends, changes to regulatory standards, etc.)
Write and present technical papers for general publication/presentation at technical conferences and meetings
Attend relevant business line meetings as appropriate
Ensure training of SLS Lab staff in new products/services
Assist and direct customer issue resolution where appropriate
Maintain constant communication with sales/distributors on customer support projects as to project objectives and testing status
Interface with the SLS laboratories and coordinate laboratory work regarding projects/programs
Ensure the team is compliant to all relevant Quality, Health & Safety and Environmental policies
- Bachelor’s, MSc. or PhD in Food Science, Life Science, Biochemistry or related discipline
- 3 – 5 years’ management experience Desired Competencies:
- Strong VOC processing skills and ability to persuade team members to act
- Strong people leader capable of setting department priorities and allocating resources to align with business objectives, vision, and purpose
- Demonstrated success in aligning organizational goals and people strategies, with the ability to create an environment in which people want to do their best
- Start to finish execution of sales strategies
- Excellent interpersonal and communications skills required; experience in a matrix environment and managing multiple priorities and projects with dynamic timelines to execution
- Focused and results-oriented with a change management and growth mindset
- Experience in a highly technical organization, requiring a comprehensive understanding of complex concepts and principles
- Apply understanding of the business and integrate with others to achieve departmental objectives
- Ability to identify and solve technical and operational problems and understand and recognize broader impact across the department
- Seasoned user of Microsoft Office
Key Relationships: * GM, Medical, Lab, Food and Beverage * Medical, Lab, Food and Beverage Leadership Teams * Lab Sales team * Extended global team Other Requirements: * A self-starter who is proactive, dynamic, and makes things happen * Ability to lead, energize, and influence team to achieve exceptional performance * Outstanding interpersonal skills, can work across functional areas within a company culture that is high performance, self-directing, and collegial * Up to 35% travel including domestic and international travel to customers, meetings, and technical conferences/exhibits Diversity & Inclusion At Danaher, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page—Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.
Danaher Corporation Overview
Pall Corporation is proud to be part of the Danaher global family of more than 20 operating companies, driving meaningful innovation in some of today’s most dynamic, growing industries. Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.
Job Function: Science
Primary Location: North America-North America-United States-MA-Westborough
Req ID: LIF004275