Danaher Corporation Technical Inside Sales Associate in Westborough, Massachusetts
This exciting opportunity is to join our team in North America as a Technical Inside Sales Associate where you will work with our commercial teams to generate sales and ensure Customer Satisfaction. This is a fantastic opportunity for an experienced sales professional, project manager, or customer service professional a career with Danaher. Your persistent approach to supporting or customer facing activities will contribute directly to our success and play a key role in our team selling to our customers.
As Technical Inside Sales Associate, you will complement Pall’s commercial teams by working closely with our customers to drive sales and customer success. The TISA are driven to support the corporate sales goals and improve customer experience. Your partnership and support of the sales and marketing team associates will further develop the sales funnel and voice of customer (VOC). On daily basis, you will help develop and maintain efficient processes and standard operational protocols (SOP) for customer proposals and selling activities. The TISA will collaborate with Pall’s global sales team and provide a central point of contact to ensure customer specifications are met and expectations are exceeded. Asking the critical questions to better meet the customer needs and assisting sales in selling the right product. The person who fills this position will drive process efficiency, deliver the VOC and will acquire and develop the skills necessary to lead the Problem Solving Process (PSP) to countermeasure any deviations from achieving sales goals. This is a great role to learn Pall’s unique business model and develop sales, marketing and operational skills
Does this describe you?
You are a trusted partner to marketing teams, sales teams and regional and business unit leaders.
As an inspiring team member, you identify and install the best tools processes and analytics.
Excel at developing visual-based reporting to summarize and communicate relevant information to senior management.
Support and empower your team members to consistently and appropriately use the tools, process, and quality information.
Prepare proposals for new and existing Pall Customers
Work with commercial teams to optimize the customer experience.
Collaborate with Sales and Marketing teams to collect and share the VOC.
Assist operations with Engineering projects
Assist sales teams as needed.
Provide monthly report out to management of Key Performance Indicators.
Attend regional meetings
Work with management to ensure your training needs are met
Requirements and Qualifications:
Bachelor’s degree or (STEM preferred) 2+ years experience in sales, marketing, project management, or technical inside sales support role
Highly self-directed, success driven and passion for sales
Solid understanding of tactical sales skills and progressing customers through the buying cycle.
Self-starter: You’re the kind of person that sees opportunity and tackles it.
Effective time management and ability to meet deadlines
Strong work ethic; strong attention to detail; ability to work well with others
Strong verbal and written communication skills in person and by telephone. Strong English language skills required.
Able to politely and thoughtfully navigate to key decision makers and influencers as it relates to coding and marking purchases
Ability to ask thoughtful questions, able to respond to objections in real time.
Demonstrated ability to build rapport during phone conversation
Aptitude and willingness to learn Pall's business and understand complexities and nuances
Tenacious and inventive
Use of outbound phone, email and other communication tools to establish meetings for the sales team
Experience in using CRM tools (Salesforce.com or SAP C4C)
Demonstrated poise and grace under pressure
Metrics that individual’s performance will be measured against:
Diversity & Inclusion
At Danaher, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page—Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law
Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .