Danaher Corporation EU Service Administrator in Wokingham, United Kingdom

Danaher Company Description
Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 62,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $16.9B in revenue last year. We are ranked #133 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,300% over 20 years.

At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.

Description
Celebrating over 30 years of innovation and quality, Molecular Devices is enabling scientists to unravel the complexity of biological systems. Through innovative analytical solutions for cell and protein biology their customers can see more, do more, and know more, and answer life’s most important questions. Over the years, the company has developed and manufactured cutting-edge software and products to empower scientists to improve productivity and effectiveness, ultimately accelerating research and the discovery of new therapeutics. In 2010, Danaher Corporation acquired Molecular Devices to continue its growth strategy of purchasing strong performers in attractive markets. Today, Molecular Devices is one of the world’s leading providers of high-performance bioanalytical measurement solutions for life science research, pharmaceutical, and biotherapeutic developments, with research described in over 25,000 peer reviewed publications. As Greg Milosevich, President of Molecular Devices, put it “I wake up and get to do something I love every day” and have seen the medical impact of our work in families, scientists and our employees.

Job Purpose Primary purpose being the administration of Service business throughout Europe. To support the European sales and service teams by timely and accurate production of quotations, system updates, database maintenance and other support as required.

Key Relationships: • European Field Service Engineers • European service and sales teams • European management team • External Customers • Worldwide ERP and CRM core teams • North American Service and logistics teams • External and Third party service providers (e.g. couriers etc)

Key Responsibilities: • CRM install base updates • Field Service Engineer dispatch • Ordering spare parts • Quoting and invoicing for billable work • Processing Service Plan orders • Active participation in DBS activities including Daily Management

Person Specification: The jobholder should possess the qualifications, experience and skills set out below to meet the requirements of the role as well as embrace the Danaher Values:

Qualification
Qualifications: * Desirable – degree or equivalent business qualification

Experience: • Proven ability to provide positive customer relationships. • 2 years regular experience of using an ERP CRM system; preferably Oracle/Salesforce • Experience of working in an international environment, especially across Europe and US • Experience of utilizing Customer service quality metrics to enhance customer service • Wide range of knowledge of the Sales process from quotes to final shipment of orders • Understanding of service support administration; CRM, engineer scheduling/dispatch, spare parts • Experience of Complaint procedures and ISO audits

Skills: • High standard of spoken and written English. French language skills would also be an advantage. • Strong attention to detail and accuracy of information • Organized and thorough in approach to work/tasks • Flexible and willing to take on new challenges • Team player, enthusiastic about excellent customer service • Self sufficient and a self starter, able to work with minimal supervision • Good interpersonal skills, able to interact successfully at all levels within the business and across different cultures • Able to work to and meet deadlines • Able to remain calm and professional, even when under pressure

Personal attributes: • Able to quickly assimilate complex information and build positive relationships with internal and external customers.

Measures of performance: • Customer service satisfies ISO audit • Databases accurate and current information. • Shared departmental KPI, as defined in team ‘bowler’ eg. On time bookings, processing of orders • Internal and external customer feedback

Molecular Devices is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

Danaher Corporation Overview
Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 62,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $16.9B in revenue last year. We are ranked #133 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,300% over 20 years.

At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.

Organization: Molecular Devices
Job Function: Customer Support
Primary Location: EMEA-Western Europe-United Kingdom-Berkshire-Wokingham
Schedule: Full-time
Req ID: MOL002100