Danaher Corporation Engineering Phone Technical Support in Wood Dale, Illinois
Videojet Technologies is seeking an Engineering Phone Technical Support Specialist –a creative leader to provide technical support via phone or email to our Service Engineers as well as customers.
Who We Are
Videojet Technologies (a Danaher company) is the leading provider of product and case coding solutions to a wide range of industries including food, beverage, pharmaceutical, personal care, electronics, chemical, and aerospace. Our Uptime Peace of Mind® brand promise means Videojet listens to our customers’ needs and provides the right equipment, supplies and software combined for reliable performance. As the global coding and marking leader, Videojet has more than 275,000 units installed worldwide, coding on 20 billion products a year. Videojet’s full printer and supplies portfolio includes continuous ink jet, laser, thermal transfer, drop-on-demand ink jet and thermal inkjet printers and print and apply labelers.
But most of all, we recognize that creating a culture rooted in Diversity and Inclusion is an ongoing journey. Our deeply embedded commitment to continuous improvement reminds us that we can keep learning, keep improving and keep striving for better. And we would love to have you on this journey with us! Apply today.
The successful candidate will be responsible for providing direct technical and applications support a wide range of Videojet’s marking and coding industrial products. Using our cloud service solution Videojet Remote Service, we can remotely repair critical customer issues and give the Technical Support Engineer the benefits of onsite troubleshooting capabilities with limited need for travel.
This position has some hybrid / work from home flexibility. Our ideal candidate is located in the Greater Chicagoland area.
PLEASE NOTE: Our hours of operation are 7 a.m. - 5:30 p.m, and our shifts rotate within that timeframe. Once every 8 weeks, we do rotate team members for an overnight shift (Midnight to 7 a.m. on call in the office.)
As an Engineering Phone Technical Support Specialist at Videojet, you will manage:
Remote support to both Videojet Service Engineers and customers via phone, email and Videojet Remote Service (Cloud-based dashboards and remote printer access). Responsible for creation and maintenance of knowledge articles to be used internally and/or externally regarding training, standard methodologies, solutions or process as it relates to products, environments, and related technologies.
After ramp-up period of product knowledge, provide onsite support for critical installations, projects and key customer raised technical issues
Supporting the sales team in selecting the right product for specific customer applications
Achieved targeted phone response rates and number of printer remote recoveries by demonstrating Videojet Remote Service.
Your Education and/or Background Experience will have:
Associates degree in Electronics or Bachelor of Science degree in Electrical Engineering or related technical degree. Similar technical work experience acceptable
Ability to independently resolve more complex issues requiring detailed systems and applications knowledge
Ability to problem solve, work in a dynamic environment, and deal successfully with stressful customer equipment down situations
Excellent customer service skills, including excellent verbal communication skill
Good technical writing skills
We offer a competitive salary with performance bonus, yearly merit reviews, and excellent benefits package that includes:
Health /medical benefits (including dental and vision) from your first day of employment,
9 paid holidays and 2 floating
Paid vacation - accrual starts immediate upon hire
401k plus company match - ALSO FROM DAY ONE
New Hire Referral bonus program
We offer an entrepreneurial environment that is team-centered, customer-driven, quality-focused and growth-oriented, guided by the phenomenally successful Danaher Business System. Working at Videojet gives you access to a robust career development process and challenging, “stretch” opportunities.
At Danaher, your potential is amplified. Our culture of continuous improvement defines who we are, drives our success, and translates to a career without limits for our team of 65,000 intellectually curious associates.
When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at email@example.com to request accommodation. If you’ve ever wondered what’s within you, there’s no better time to find out.