Danaher Corporation Global Services Portfolio Director in Wood Dale, Illinois
As the Global Services Portfolio Director, you will be responsible for commercial management and P&L of service product lines within a matrix organization. The role will focus on maximizing service growth through development and maintenance of Global Service commercial Standard Work as well as through innovating our Global Service product portfolio.
This position will also manage a Global Service Product Innovation Manager, who will manage the generation of customer insights and translating those insights into valuable and innovative service offerings that generate positive financial impact for Videojet, in order to achieve the product innovation goals noted above.
As the commercial voice of the Global Service organization you will manage cross-departmental needs including acting as the liaison between Sales and Marketing, IT, Global Client Engagement, Human Resources, Finance, and Legal departments, and ensure alignment & integration, drive results, and facilitate effective communications.
Your responsibilities include the following:
Global Sales and P&L Ownership
Drive sales growth in VJ’s service businesses through the various regional and country leaders; owns the sales growth and P&L for their products.
Drive commercial process, procedure, and systems scalability and consistency across the country Service organizations; own the Global Service Commercial Playbook and Standard Work
Product Lifecycle Management (via direct supervision of the Global Service Product Innovation Manager)
Gather input from a variety of sources (VOC, VOS, reports, etc) for new product concepts
In conjunction with regional leaders and service operation managers, develop new service offerings designed to grow Videojet’s market share and aid in legacy competitive displacement.
Develop and execute global launch plans for new service products and offerings
Global Service Strategy Plan
Develop service product line strategy plan: 1 to 3-year vision, commercial focus and complements Videojet’s overall strategy plan and product planning
Support annual VJ strategy plan by assisting with market sizing and segmentation
Transform VJ from a company that thinks about attaching service to capital equipment, to one that thinks about service as a competitive differentiator and holistic part of the offering.
Market & Competitive Assessment
Get to Gemba to really understand customer, competitor and market dynamics
In depth understanding of competitors, their products, and their strategies with an eye to understand their full positioning and plans of attack
Drive meaningful commercial responses to competitive moves
Sales Support and Training
Develop comprehensive materials and tools to help sales win opportunities. These include fight sheets, value selling documents, return on investment/TCO tools, solution guides, etc.
Assist with opportunities with site visits, tailored materials, etc. as needed
With Marketing, review/approve marketing materials, develop target customer segments and develop appropriate demand generation campaigns
Assist the Vertical team in generating content and messaging for target verticals
Support teams in managing price globally and help regions execute locally
Assist regions with root cause and counter measures on price misses
Master’s in Business Administration (ideally with a concentration in general management)
Minimum of 4 years of dynamic management experience in a commercial environment, including a minimum of 2 years of experience in a sales, product, or marketing management role.
Experience in creating and implementing new processes or improving existing processes
Detailed understanding of financial planning and budget management, support and development processes, operational reporting.
Authoring Skills – Able to articulate and document the customers’ market problem in a manner that encapsulates knowledge and represents a true understanding of the market and its needs.
Interpersonal Skills – Able to partner with teams across the organization and provide influence to achieve business results across multiple teams who may have different goals.
International Skills – Able to understand, recognize and work within a multicultural and international environment.
Methodological Skills – Able to assess a situation, seek multiple perspectives, and then identify, scrutinize and streamline complex work processes.
Research Skills – Able to perform market research, market analysis, and competitive intelligence studies.
Travel – Ability to travel 30% nationally and internationally
Highly computer literate (especially in Excel and Powerpoint)
Reports to: VP/GM Global Service
Key Relationships: Works closely with the following functions: Sales (Regional Presidents/Sales VP’s), Marketing (VP Marketing, Product Planning, Vertical/Domain Marketing, Marcom), VP Finance
When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at 202.419.7762 or firstname.lastname@example.org to request accommodation.If you’ve ever wondered what’s within you, there’s no better time to find out.