Danaher Corporation Service Scheduling Coordinator in Wood Dale, Illinois
Videojet Technologies (a Danaher company) is the leading provider of product and case coding solutions to a wide range of industries including food, beverage, pharmaceutical, personal care, electronics, chemical, and aerospace. Our Uptime Peace of Mind® brand promise means Videojet listens to our customers’ needs and provides the right equipment, supplies and software combined for reliable performance. As the global coding and marking leader, Videojet has more than 325,000 units installed worldwide, coding on over a trillion products a year. Videojet’s full printer and supplies portfolio includes continuous ink jet, laser, thermal transfer, drop-on-demand ink jet and thermal inkjet printers and print and apply labelers.
We are currently seeking a Service Scheduling Coordinator to join our team in Wood Dale, Illinois.
Videojet is seeking a Service Scheduling Coordinator to help partner customer requests for service with field personal. This Coordinator will be responsible for customer resolution, scheduling coordination, proactive scheduling (outbound), and escalation support. A successful candidate needs to be able to adapt in a high paced environment and work with different level of customer requests while balancing the coordination of different field service technicians.
Act as a communication liaison between Customer and Service Technicians
Partner with Field Service Managers as well as Management for Customer Escalations
Drive Scheduling effectiveness utilizing Field Service Lightening (FSL) to enable Field Service team (CSEs) delivery of service in a timely manner to meet or exceed customer expectations and SLAs
Monitor Phone Queue to minimize customer wait times and drive to quick customer resolution
Daily Phone Queue and Service Level Agreements in Customer Answering and Wait Times
Install Scheduling/Proactive Service Scheduling
Month End Reporting, KPIs
What you will need:
PC Skills (Microsoft Office)
Very good understanding of service scheduling
Hands-on experience with customer interactions, driving higher customer satisfaction
Strong communication skills and attention to details
Strong problem-solving skills
FSL experience, preferred
Self-starter attitude and ability to exercise sound judgement to solve difficult problems without direct supervision
Ability to work cross functionally
EDUCATION and/or EXPERIENCE
Highschool Diploma Required, Bachelor’s Degree Preferred
Previous Customer Service or Dispatching experience
Experience using complex software
Videojet is a global organization of more than 3,600 professionals, dedicated to serving our customers through teamwork, cooperation, innovation, and the continuous pursuit of excellence in all business.
We offer a wide range of exciting career opportunities for those who seek a challenging, fast-paced, results-oriented environment where personal contributions are recognized and rewarded.
As part of the Danaher team, you will learn and become highly skilled in the powerful Danaher Business System. You will have the opportunity to work with a premier management team that takes the professional development of Videojet and Danaher associates very seriously. You'll find that Danaher's broad range of products and services makes it possible for us to offer a variety of meaningful, challenging career opportunities working in our diverse business groups.
Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .