Job Information
Danaher Corporation Senior Manager Customer Care Sales Europe in York, United Kingdom
At Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, ground-breaking solutions to solve the world’s most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and delivery of testing advancements that improve patient outcomes across a range of settings. As a member of our team, you can make an immediate, measurable impact on a global scale, within an environment that fosters career growth and development. Cepheid is proud to work alongside a community of six fellow Danaher Diagnostics companies. Together, we’re working at the pace of change on diagnostic tools that address the world’s biggest health challenges, driven by knowing that behind every test there is a patient waiting.
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The Senior Manager Customer Care Sales Europe oversees Customer Care Europe sales. The job holder leads strategically the revenue growth of Service sales, design of our service products portfolio, its evolution as per customers’ needs. Via her/his team, she/he is accountable on the tactical execution of service opportunities generating incremental service revenues and profitable growth (contract renewals, end of warranty, billables, …).
In this role, you will have the opportunity to:
Oversee Customer Care Europe revenues are aligned with forecast and budget. Provide accurate forecast for current and future sales initiatives; participate to European Customer Care planning efforts and provide guidance during budget and forecast exercises.
Ensure proactive and excellence in executing of service contract lifecycle and billable activities management.
Gather feedbacks from Customer Facing Associates, design, develop and execute market research and other voice of customer (VOC) programs to understand market trends and opportunities.
Contribute or manage key projects/Kaizen related to new services, support product launches and contract renewals and billable processes.
Build, maintain and challenge a dynamic pricing strategy that delivers profitable growth.
Work with European Regional Sales, Service and Product Leaders and Technical Solutions Managers to define and develop support strategies and service portfolio design.
Hire, develop, train Team Associates; ensure team cohesion
The essential requirements of the job include:
Bachelor’s degree with 8+ years of experience OR master’s degree with 5+ years of experience
Solid experience in managing a team and working with cross-functional teams.
Seasoned Commercial Leader with strong interest in Customer Care / Field Service operations.
Experience in life science or diagnostics or healthcare industry.
At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
Operating Company: Cepheid